Exercise pausing when swiping screen

[Ref64]

And again I’m recieving troubles

with my device!

Fitbit allready replaced my Ionic for a refurbisched one, but within the year it is starting to react strange.

sometimes it is not possible

to swipe or select a workout, while running it turns to pause.

what could be wrong With it?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ref64, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To resolve this issue, I recommend you to try our restart process following the next steps:

1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Let me know if you have any additional questions. 

[Ref64]

Hallo Ricardo,

I sent you a little movie About my Fitbit device.

I do not touch the screen or something else.

I can’t even swipe, can not turn off or whatever. 

Gr. Thei

[Ref64]

Ricardo,

I can’t sent the movie, because your mailbox is full!
greetz

[Ref64]

Ricardo,

After the restart it is not

possible to swipe anymore.

[Ref64]

maybe not to forget, it started after I put music on the device. That also gave some troubles. After

that it some times loose the connection with the bluetooth. 
gr Thei

Moderator Edit: Formatting

[SilviaFitbit]

@Ref64 Thanks for getting back. I appreciate that you confirmed you're still experiencing difficulties after restarting it. 

I've taken the liberty to share your post with our Support team, someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Ref64]

Hi,
I’ve deleted the music app and it looks that it works Properly again.
The touchscreen is working and I can select every thing again.
It seems to me that there is something wrong with the music app.

[RicardoFitbit]

Your reply is appreciated @Ref64.

I'm happy to know that after trying some steps your issue was resolved. I've contacted our Customer Support team to update your case. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions to answer, I'll be here ready to help you out.

Thanks for being part of the Fitbit family!

[Ref64]

Cheered to early 😞

This morning it was there again. The touchscreen is not reacting anymore.

Strange!

[Ref64]

Grrr

now I found a way to reset the Ionic to the factory settings.

I hope that this gives a satisfieing action.

[RicardoFitbit]

Thanks for your update @Ref64.

I'm sorry to see that you're still experiencing difficulties with your Ionic. Can you please let me know if after trying the factory reset procedure that was mentioned in your post the issue was resolved? Or are you still experiencing the same with the touchscreen? 

I'll be waiting for your reply.

[Ref64]

Hello,
For the moment everything seems to work properly again.
I’ll let you know tomorrow night if it is still okay after I had a trainingssession.
You most know that I am a soccer referee, and use the Ionic for time and distances during a match.
Kind regards

Thei

[RicardoFitbit]

Hello again @Ref64.

It's nice to know that your Ionic is properly working again, please keep me posted and let me know if you experience an issue during the training session. I'll be here ready to help you out.

See you around.

[Ref64]

Ricardo,

and again I cheered to earley.

the display is froozen again 😞

and I slept because I’m in the nightshift cycle.

kind regards

[Ref64]

Hi,

This evening during the training it

started the trainings app, just out of nothing. It also activated the GPS.

but the screen stays dead, i can’t swipe. The buttons seem to work okay.

my mood is sinking, because it is the second Ionic within 2

years.

greetz Thei

[RicardoFitbit]

Nothing to worry about @Ref64, thanks for your update.

Certainly, your Ionic isn't working the way it was designed. Let me share with you that I've contacted our Support team again on your behalf for the to further assist you. Please keep an eye on your email inbox because they'll be in touch with you. 

I'll be around if you need anything else.

[Ref64]

Hello Ricardo,

the last time you did help me, that is why O contact you again.

Since the last update, december 2020, the device is continnuesly starting up.

I don’t restart it, it does it by itself.

I’ve already reset to factory settings, but that did not help.

Also I’ve contacted the helpdesk, but they did not help me in a propper way!

This is the refertopic: 

Fitbit .

I hope you can help me, thus this is the 3 device in 2/3 years.

sincearly greetings

Thei

Moderator Edit: Personal info removed

[RicardoFitbit]

Hi @Ref64, it's nice to see you again participating here in the Community Forums, welcome back!

I appreciate the details that were shared with me, I'm sorry to know that you're experiencing difficulties with the firmware update of your Ionic. Since you already received assistance from our Customer Support team, my best advice for you will be to contact them back to receive further assistance directly with them. As it turns out, I don't have access to the information they provided to assist you accordingly. Also, they can check information with their back-end tools to assist you in a better way.

Don't hesitate to ask me any additional questions you may have, I'll be around.

[Ref64 · Accepted solution]

Okay. Thank you.

I’ll try again, I made 2

contacts with the help line, but the last time they did not help me, I hade the feeling that they did not believe me! But I try again.