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Experiencing difficulties after firmware update

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‎10-26-2020 13:34 - last edited on ‎10-26-2020 18:09 by Fitbit Moderator

‎10-26-2020 13:34 - last edited on ‎10-26-2020 18:09 by Fitbit Moderator

Has anyone else had problems with their Ionic after updating to the latest firmware? I updated on Friday and the battery started draining immediately. I have had to recharge every 2 hours since and now the device will not track steps, heart rate, etc. I had done every possible troubleshooting attempt including a factory reset but the sensors are now shot and do not work.

 

So, a perfectly good device on Friday, a paper weight by Friday night and Fitbit offers a discount on a new device. If a friend hit my watch with a hammer, I would expect an offer to replace. When Fitbit hit mine with a virtual hammer, that is my problem to deal with.

 

Anyone else in the same boat?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-26-2020 13:22

‎10-26-2020 13:22

Did you do the latest firmware update? That killed my Ionic. It no longer tracks steps, heart rate, etc.

 

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‎10-26-2020 13:24

‎10-26-2020 13:24

Did you do the most recent firmware update? That killed mine in a similar way. I can still charge mine, but it drains the battery in about 2 hours and no longer tracks steps, heart rate, etc.

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‎10-26-2020 13:39

‎10-26-2020 13:39

Did you update the firmware recently? That is the source of the problem for me. Mine is now dead.

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‎10-26-2020 13:46

‎10-26-2020 13:46

This is a problem with the new firmware from what I can tell. I updated on Friday and started using the new SpO2 clock face. My battery was dropping like a stone. I saw something saying that this clock face may drain the battery faster so I switched clock faces. That didn't help. The drain continued and nothing I have done or Fitbit support has done has helped. Their answer is a discount to buy a new device after their update ruined a bunch of good devices.

 

May be time to vote with our feet.

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