Fat burn number error

[Andrew13letsgo]

Even though the daily data is correct (about 2,800 minutes in fat burn zone), my weekly and cumulative monthly score is posting almost 7,000 minutes fat burn this month (Feb 2020), with numbers that don't add up over the last 2 weeks re the weekly totals. Anyone had this kind of problem? Any way to fix it?

[SilviaFitbit]

@Andrew13letsgo Welcome to the Community. Thanks for the details mentioned. 

It's pretty weird that your monthly score isn't showing the correct numbers. In this case, I would like you to provide me with a screenshot of where you're seeing this data. Are you checking this data on your app or online Dashboard? 

I'll be around if you have any additional questions. 

[Andrew13letsgo]

Hi, replying to your query regarding the fat burn error, I attach my daily
numbers for the month which seem perfectly correct and which are in the
Fitbit app on my phone. You can see I average about 140 minutes a day of
all types of exercise, so month should be 140 x 27 or about 3,800 minutes.
When I look up yearly total (or monthly), the number is crazy, as you can
see, and bears no reference to what I have actually done!

[SilviaFitbit]

@Andrew13letsgo Thanks for getting back. 

It seems that your screenshots weren't attached, please follow these tips to attach a screenshot to your next reply. 

Keep me posted. 

[Andrew13letsgo]

Hi Silvia,

I try from my work e-mail then, it might be easier!

Here is the daily showing correct numbers, about 150 minutes per day:

[cid:image001.png@01D5F088.201911B0]

But if I look at 3 month or annual, the numbers for week 2 and 3 in Feb (for 3 month) and for the whole of Feb (in annual) are out of all proportion:

Yearly nearly 9'000 or 310m per day:

[cid:image003.png@01D5F088.76421B40]

3 month, weeks 2 and 3 show 2,000 and nearly 4,000 minutes (almost 10 hours a day!!!) :

[cid:image004.png@01D5F088.B8A72D40]

I don't get how the daily histogram is right and the cumulative 3 month and yearly histogram seems to vastly overinflate "yellow" minutes.

Let me know!

Best regards,

Moderator edit: Removed personal information 

[SilviaFitbit]

@Andrew13letsgo Thanks for getting back. I appreciate the details mentioned. 

In this case, I've shared your post with our Support team and they will continue assisting you through email, check your inbox. 

Catch you later.