Feedback about music connectivity with Ionic

[ErictheT]

It is startling that Fitbit continues to have a barely functioning music app for the Ionic, when that is one of the major selling points which differentiates the watch from a lot of competing products.

As there are numerous posts pointing out, there are frequent connectivity issues which occur when trying to sync playlists.

Additionally, and I don't know if anyone else has encountered this error, but the app also appears to completely misread song info.  For example, mine has lately taken to including the Artist name in both the Artist and Song title field. And the issue is not with the playlist, as other apps on my computer are able to open and read song information from it just fine.

For that matter, why should I even have to have my watch syncing and in transfer mode just to manage the playlists on the app to begin with?  I should be able to manage all of that on the app whenever, and then connect my watch when I actually want it to sync.

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there @ErictheT, welcome to the Community Forums. Thanks for the details provided in your post about the connectivity issues you've been having between your Ionic and your music. I'll be glad to help you with this. 

Thanks for taking the time to share your experiences and feedback. Sorry to hear that you've been having issues while managing your playlists. You can find really helpful steps here: How do I listen to music and podcasts on my Fitbit watch? and Why can't I download music and podcasts to my Fitbit watch?

We can't change certain steps to manage music but we can help you out with any other questions you might while trying the suggested steps. Now, about the issues with the name of your songs, we've passed this information to our team. They will take a look of this details, thank you for sharing this information with us.

Hope this helps! Let me know if you need further assistance, I'll be around.