Fitbit App no longer displaying H:M:S, only Hours and Minutes- rounded to the nearest minute

[David1961a]

Why does my Fitbit App, used with my Ionic tracker, no longer displays hours:minutes:seconds, but only hours and minutes, rounded to the nearest minute?

The Fitbit App is automatically updated on my phone, so it's on the latest revision. This change came in some previous updates, but I don't know when, since I had stopped running for a while and started again recently.

Previously, my Fitbit App displayed H:M:S on run activity. This change to H:M-only makes the Fitbit App all but useless when tracking run performance, where differences may be measured in seconds.

I had previously posted on another thread about how my Ionic, Fitbit App, and Strava data never aligned 100% accurately. I sincerely hope this change to the Fitbit App tracking to Hours and Minutes (only) was not a response to the accuracy issue. IOW, if the Fitbit data is not displayed down to "seconds", it becomes impossible to compare it's accuracy when ported over to Strava.

Alt, is this a decremented feature that's inspired to get people to upgrade to a paid Fitbit Premium account?

In either case, I'd see this as a REALLY BAD way of doing business.

I'd look for a technical fix, or a further app update to correct this present issue.

Right now, the only way to preserve accurate stats that are captured during  the Run function, is to photograph the face of the watch, to catch all the data as-is, before it's ported to the Fitbit App. To say the least, capturing a snapshot of my watch after a run is inconvenient at best, and difficult at worst.

This is a huge disappointment. I want to continue to use my Ionic and have accurate data displayed on the Fitbit App. It's an in-house thing and has nothing to do with other apps or websites. I'm interested to see this feature fixed.

Please advise.

Thank you

[JohnnyRow · Accepted solution]

I just did a dummy "Run' of 1 minute, 28 seconds.

That time is shown in both displays below.  If you see otherwise, it would help to include screen shots to let us see where you are talking about.

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I don't use Strava so can't help you there, and if people believe Fitbit breaks products to sell new ones, nothing I say would convince them otherwise so I don't bother.

[David1961a]

Okay, looks like you solved it, answered the question. Thank you.

Notice on the first screen shot it says "13 min". On the second screenshot it says "12:31". I verified this for other runs.

The answer is,... they hid the numbers on another screen! "Heart Rate". I'm happy just to find it.

I never would have found that number at the bottom of the heart rate screen.

I'll be able to track my progress better now. I'm not a fast runner. Every second counts!

Thanks again.

[JohnnyRow]

I wasn't connected to GPS so wasn't seeing that map screen where it's just to minutes

[David1961a]

Right. As you can see, this time last year the GPS/Map (default/summary) screen used to display H:M:S.

For most runs, I was not used to looking at the Heart Rate or other sub-stats. Otherwise, I'd never have asked the question.

I'll be honest, I like the old summary screen better. The font was bigger, and it displayed H:M:S. On the new screen, they shrunk the font and rounded to H:M, to add Steps and some kitchy icons. Then I have to dig on sub-screens to see my exact time. To me, that's a downgrade.

I got the Fitbit App and Strava to align "better" through trial and error, and a reset routine I follow before each run, but they still don't align exactly. However, that's another post.

[David1961a]

Also, the Fitbit Website environment reports runs in a basic H:M:S, by default, but who logs onto their computers anymore to proof a mobile app?

We want a mobile app that works without hassle the first time.