Fitbit Ionic Dead - Won't Power On

[Waj-A]

After having used a surge for less than a year, I switched to the more versatile (and expensive) Ionic. Less than two months later, it won't switch on: the screen is dead. After having gone through multiple forums, this seems to be a common occurrence. I'd have filed for a refund if this was less than 45 days old. Fitbit is losing a faithful customer today.

[Barbiegirl74]

See you got a different offer than I did, that what upsets me the most that they should offer the same compensation across the board..

Barbara 

Moderator edit: Removed personal information 

[d1ritchie]

Mine died at about the 16 month lifetime 😞 So ditto on what SunsetRunner says. Very disappointed. Heading to Garmin

[docm83]

did you buy another Fitbit?  I'm thinking a Garmin this time...

[d1ritchie]

After reading about all these iconics dying in such a short life time...no, I won’t buy another Fitbit again. And I agree with some of these comments about Fitbit not treating all their customers the same when it comes warranties, returns, etc. It should be consistent, in particular that all the problems are exactly the same...and no comments from Fitbit at all. They must know what the problem is IMHO. 

[Barbiegirl74]

I haven’t bought anything. The fact that they offer everyone something different infuriates me. It’s an obvious known issue and they don’t seem to care. 

[wdlp65]

What type of phone do you own?

[Rocco_ATL]

Pixel

Sent from my iPad

[daw15]

I had an ionic now Harmon

Sent from my iPhone

[Jpix]

My Ionic died after about 8 months. Same story, it was fully charged except there's more to my story. It stopped syncing on July 26th, but I haven't been paying much attention to the app and just assumed it was fine since I use all-day sync. After I noticed I tried everything to sync it to either my phone or computer with no luck. Rebooting didn't work either so my last chance was a factory reset, even though I'd lose all my data. The reset went as planned and while setting it up it synced to my phone and started the firmware update. After some time I look over to my phone and Ionic to see if it was done and the ionic was completely dead. I tried every fix I could find but it's just completely dead. Luckily, I'm still within the 1 year warranty for now so I was able to get a replacement but reading through all 6 pages has me terrified that my replacement isn't going to last long either and my warranty is getting close to ending. The Ionic is too expensive to have such a short life. Especially when other companies similarly priced devices last longer. I've had multiple fitbits and have been a huge fan since the Flex, I would really hate to have to change companies. The Flex is still going strong to this day! My Charge Hr had the back casing and button fall off after about a year but I just glued it together(minus the button since that disappeared) and used it until it stopped holding a charge well. I was really excited about the Ionic and I've been happy with it until now.. It's bad enough that the ionic isn't technically compatible with the LGg7, a super popular newer phone.

[Rocco_ATL]

Today they offered me a 25% discount on their older line of products. Charge 3, Ionic, Versa Lite......not off the new products.

What a deal... Sarcasm.

Moderator edit: Format 

[zerodameaon]

They gave me 40% off the versa lite, you got a even worse deal.

[RicardoFitbit]

Hello again, it's a pleasure to continue providing assistance with the difficulties experienced with your Ionic devices. Sorry for the delay in responding.

Thanks for taking the time to share your thoughts and personal experiences with your devices and the assistance that was provided by our Customer Support team, I totally understand how frustrating this matter can be for each of you. Keep in mind that when it comes to a warranty-related process, our Support team refer to our policies to determine the eligibility and move forward individually. That being said, for a better understanding of the information that they provided, please check our policies here and also contact them back if any additional questions about the outcome of your cases remain unresolved.

Let me share that we are always striving to improve the Fitbit experience with our products and services, the feedback that's submitted here in the Community Forums is always helpful for us. 

I'll be around.

[zerodameaon]

It's not continuing to provide assistance if you just tell us to buy a new one when you clearly have a flawed product. Even Chevy would have done a recall by now if this was a car.

[JL_H]

Hello,

I bought my Fitbit Iconic on 2/13/18 and first thing this morning it died after a full night of charging.

Can someone please contact me regarding my warranty options.

I appreciate your help, as I have read all the forums and tried all of the reset, restart methods with no response from the device. It is currently been charging again but still nothing. Please help!

Moderator edit: Format 

[rolf1976]

got a private message 

@zerodameaon,they are selling disposable watch. they will not have any recall..period

Moderator edit: Word choice 

[zerodameaon]

Of course they are not going to recall it. It's easier to just keep deleting stuff and banning us for discussing stuff that doesn't even violate their community guidelines.

[docm83]

The Ionic was functional one minute then the next it was totally dead and cannot be charged. Only a little over a year old. Bad!

Sent from my iPhone

[wdlp65]

I'm sorry to hear that. It appears this was purposely done so we'd have to continue buying new products from Fitbit. 

[rolf1976]

@wdlp65, i don't think its not done on purpose, its just a bad product without proper R&D and incompetent people who won't admit they have a product which is a piece of crap and a bot who would just instruct you to do this and that but they know already that it won't make any difference because the unit is already dead. No, there's no conspiracy there, its just a good for nothing worthless piece of crap. 😂

[zerodameaon]

I don't think they have the money to fix their mistakes and it is cheaper to just ghost a few thousand customers. Go look at what they did to their stock prices.