Fitbit Ionic Dead

[Simon998]

Hi, this morning I noticed my fitbit Ionic was dead, thinking the battery had run down overnight I put it on for charge but there is still no response. I've tried to reboot by pressing the left and bottom right buttons for 12 seconds but still no response. Any suggestions on anything else I could try please? Much appreciated.

[eduardovk]

@Simon998 there are tons of other customers like us in this forum with exactly the same problem and Fitbit clearly will do nothing to solve this major design problem. In short, we were stolen by Fitbit. It is time to move to another brand.

[Jayadi47]

My ionic just died about 2 days ago. I got it as a gift for my birthday last November so it is not even a year old yet. But same as you, I woke up Wednesday and it was dead. I tried cleaning it out, two different chargers, different ports, and pressing the buttons but nothing has worked. The night before it still had 72% battery. I am not sure what else to do either. 

[Pierrot69]

This same thing happened to mine.  I called customer service 1-877-623-4997, they literally spent 5 mins or less told me to hold the same buttons, even after I told them that I just did that!!!   STILL DIDNT COMEON.  They were quick to point out that my watch was out of warranty, mind you it was the end of may 2018 when it was purchased BRAND NEW.  They refuse any further assistance and refused to give the number for CORPORATE , said they dont take phone calls.  

[donconcerned]

if you're out of warranty your money is dead too  

[Pierrot69]

 Doesn't that seem ridiculous👿👎!!!   That the device just dies right after the warranty period!!!   Defective devices manufactured poorly or just not meant to last so you have to buy new ones all the time

Sent from Yahoo Mail on Android

[mcollina]

I understood the fitbit ionic and it died in less than 3 months ..... a fitbit company switched ..... the second died 1 year and a month later ... He doesn't care about me, he just can't do anything .... It's an absurd way to handle this situation ... I spent a lot of money on a product that doesn't work .... these FITBIT people liars

[donconcerned]

I agree! Bought mine June 2018 so I’ve only gotten 15 months use for an item that cost $300 at that time. Total robbery!!!

Sent from my iPhone

[zerodameaon]

A lot of them are not even lasting a full year, we just don't see the dissatisfaction yet because the replacement devices haven't died on those who got replacements yet. My devices lasted 11 months then the replacement only lasted 9. 

[Jlmemt]

Jayadi, call support. Since you are within the year you should at least get a replacement, that will last a few months hopefully. Many aren't so lucky. 

[tommyp]

my fitbit lonic is not working??????????????????

[Pierrot69]

Because they are JUNK!!!   FITBIT should be shut down they are robbers!

[donconcerned]

I totally agree!!

Sent from my iPhone

[Fraz1616]

It is very disappointing that the Ionic just seems to die randomly!

I at least got the 2-year coverage thru Best Buy when I got it in June 2018.

Now Best Buy is replacing it, but they are no longer offering extended coverage on Fitbit watches - if that doesn't tell you these watches are unreliable, then you are not listening.

Fitbit - try to make these awesome watches last longer than 1 year or a year and a half!

Sadly, you're losing another customer! 😞