Fitbit Ionic connectivity/syncing issues

[JonOnTheLam]

This is my second Ionic, which I've had for about a year now. My first one froze and would not reboot after 2 years. 

Anyway, I've not had any issues with my current Ionic up until last weekend where it would stop syncing up with my phone (Nokia 9 on Android 10). Initially I thought my phone was having connectivity issues and I would turn airplane mode on/off and restart it (since that's the usual culprit when I have sync issues), but that would not fix the issue. I then rebooted the Ionic and it would immediately connect to my phone. However, after maybe 10 - 15 minutes it would stop syncing again and it wouldn't sync until I reboot the Ionic.

Any ideas on what could be causing this? Is my Ionic defective?

Thanks.

[Ameli1a]

You have to keep restarting Bluetooth and pressing the sync button to hope against all odds that a connection can be made for just a few seconds.

[judyelaine]

Mine Has Not synced since 4:17 PM last night.I have completed every action I've ever had to complete in the past to get it to sync. It just won't happen. I have tried it on multiple devices both android and My Amazon fire.  This is a replacement for anionic that shut down with less than a years service...Sort of a fade to black issue with no return to Usefulness.I pray the issue is on there and and they let us know with some sort of Notification.I have been a Fitbit user starting out with the 1 going through several over the years but I am ready to switch to another system if they can't get this to work right. Just as a n aside,When I go swimming get ignores my 1st 2 links before it starts counting Since the most recent update.Not sure why they update if they don't have it right.It should be updated with a limited amount of testers to make sure it's working correctly before we're all slammed with the Update that doesn't work

[Cloon]

I have the same or at least a very similar problem with my Ionic. One thing i noticed is that the sync works more often when the charging cable is plugged in and the watch is charging. Often the sync happens the moment i plug the Ionic in but unfortunately it looses connection very soon after that almost every time.

[JonOnTheLam]

I sent an email to Fitbit support which ended up being very unhelpful. They basically suggested that my connectivity issues are due to having a phone that is not in the list of "supported devices", which to me is BS since I've not had any issues for the past year with it.

Anyway, I decided to try a factory reset on the Ionic and initially it looked promising, but then it lost connectivity again and wouldn't reconnect until a reboot. Strangely enough when I went for a run on the treadmill this morning, it connected and has stayed connected since. I really don't know what fixed it, but I'm glad it appears to be working again.

[pamrxdoc]

Since the evening of 2/9/20, my Ionic is not syncing.  I have rebooted the tracker and my iPhone 8 many times.  The blue tooth is not pairing with the tracker.  I removed the Ionic from the blue tooth list as suggested by a message from the Fitbit app and now it cannot locate my Ionic for pairing.  Also, I use my Ionic for my alarm and it is not keeping the correct time.  Alarm did not go off the past two mornings as planned!