Fitbit Ionic display issue

[Davy1566]

Yesterday after charging my Ionic became unresponsive, the screen refuses to come on. After several pushes of the left button the screen comes on, but swipe no longer works. Then it displays “0% charge” and randomly displays “Set up wallet” I have done a reset to no avail. 

What is going on😭 Any advice is gratefully appreciated 

Dave

Moderator edit: subject for clarity 

[Davy1566 · Accepted solution]

I’d like to mention Fitbit support for their rapid response to solving the issues with my Ionic🙂

Greatly appreciated 

Dave😎

[LiliyaFitbit]

Hi @Davy1566, it's nice to see you again in our Community Forums. 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you were feeling about this situation and I am glad to hear that our Support team helped you resolve the issue. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!

[MMonroe]

I don't see an answer with the resolution as this is affecting me too!

Marilyb

[Davy1566]

Hi Marilyb

I strongly recommend you contact Fitbit support via Twitter their response to resolve any issues is first class 😎

Davy😎

[LiliyaFitbit]

Welcome to the Fitbit Community, @MMonroe. It's nice to see you around, @Davy1566.

@Davy1566 Thank you for your helpful tips and your efforts to help other users!

@MMonroe Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and if you haven't tried so, please follow the troubleshooting instructions including a restart at Why isn't my Fitbit device's battery charging? If the issue persists, you can get in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

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Hope this helps!

[Davy1566]

Ive just realised where I’ve seen your profile picture before 😂😂😂😂