Fitbit Ionic does not turn on

[jonypirez]

Hi,

I have a Fitbit Ionic and after some time without using it, I am not able to turn it on. He's been charging for 10 hours but I can't turn it on. I've tried to press the buttons to restart but it doesn't work. Can you tell me what I can do more? thank you.

[magpie1]

Hi i also have ionic- which since the battery went flat overnight, will not charge or turn on. have cleaned the magnetic heads no difference

Magpie

[Gayliz]

My Fitbit ionic has also just died have tried cleaning the connection and a different charging cable but no joy 

[magpie1]

Hi just solved my issue

hold down all three buttons untill fitbit icon came on- must have turned itself off when battery low 5%- it then started charging - all good now

[Gayliz]

Thank you so much, it worked ! All good now