Fitbit Ionic feedback

[jmorrow1973]

After only having this thing for a dew weeks the display is off and will not come back on, even when plugged into a USB.  Was charged and is just not coming back up- please help- reset procedure?

Moderator edit: Updated subject for clarity.

[Lisadell]

Ha I have an Apple Watch and don’t like it for fitness. But I did just order a Garmon vivioactive 3. Makes me sad to have to break up with Fitbit I was with them so long. But every model I tried there was an issue within the year.

Moderator edit: personal info removed

[SilviaFitbit]

Hey everyone! Thank you for sharing your experience with Ionic, I'm glad that some of you already contacted our Customer Service team and they are working with you. 

Don't hesitate to come back if you need further assistance. 

Welcome to the Community @carrowred! It's pretty weird what you're experiencing. I've shared your post with our Support team, they will continue assisting you on this matter. Keep an eye on your inbox. 

Hope this helps! Keep me posted. 

[Eleaserc]

Thank you. 

[Kayland]

One thing that I have discovered with charging the iconic device that has helped.  I could put the device in the charger and leave it all night.  Get up the next morning and the device hasn't charged.  What I noticed is if I feed the charging cord thru the band loop/buckle, it keeps the charging cord more stable.  This has worked for me 2 times so far.

[Jive_Turkey]

This has happened to me twice now.  Any idea on what the cause is?

[Etheshuffler]

A consumer product like Fitbit shouldn't require such workarounds. After Fitbit eventually replaced my dead Ionic the present unit has worked fine for about 3 months. But Fitbit should have worked out such problems long ago - and should own up to their developmental miscues. I hope the company succeeds and like the product but most consumers don't want to be involuntary beta testers.

[patricklara]

The software had some bugs. Try to update your Fitbit device as soon as
possible to stop the dead screen. After the last update, my ionic is ok.
Other thing you can do is trying to recharge your Fitbit before the battery
shows 0%.

[Fit_freak]

that is what I ended up having to do also!

[Lizgd]

Why did the ionic just stop working.  And can’t get it to come back on

[Lisadell]

I woke up one morning and the screen was blank. I called customer service and they could not figure out why it stopped working

Moderator edit: personal info removed

[Lizgd]

That's exactly what happened to my iconic..did they replace yours


Sent from my Samsung Galaxy smartphone.

[Lisadell]

Yes, I am still waiting for the replacement to arrive.

Moderator edit: personal info removed

[Lizgd]

I'll have to get in touch with them about my ionic..Thank you for helpful information.


Sent from my Samsung Galaxy smartphone.

[HelenLJ]

Did you do the update? That seems to work gor most people .

[Lisadell]

I couldn’t do anything with it. It was just dead. I sent it back. I am still waiting for the replacement

Moderator edit: personal info removed

[Lizgd]

Yes I did do the update..I  got a hold of customer service and they are replacing mine with a new one.


Sent from my Samsung Galaxy smartphone.

[patricklara]

Since I did the last update it's ok. I always rechange with 5% battery or
more remaining. Don't let the Fitbit dead again... 😜

[Cyndimh]

Fitbit needs to recall the ionic, too many problems.  I'm on my second one and it doesn't hold charge (have to charge daily and that is without it connected to my phone and does not have any apps downloaded),  doesn't count steps or stairs accurately, heart rate is irregular and it will track that I'm asleep when Im up and moving around.  It's a useless price of garbage.  It had been nothing but disappointing to myself and too many other's out there.  Just scrap the model and recall them at least that way MAYBE, just maybe you won't lose every customer! Burned too bad!

[Lisadell]

Agreed! My battery was charged that day and it still died! UGH!!

Moderator edit: personal info removed

[knittinnana]

It appears my third Ionic just failed!  I agree it’s time for them to admit that it’s a piece of crap and recall it. I am a long time Fitbit customer, but it looks like I may have to give up and go to Apple