Fitbit Ionic feedback

[jmorrow1973]

After only having this thing for a dew weeks the display is off and will not come back on, even when plugged into a USB.  Was charged and is just not coming back up- please help- reset procedure?

Moderator edit: Updated subject for clarity.

[RGibbo]

Thanks Jim. Appreciate it. Have tried your suggestion but still nothing.




Will keep seeking a solution.




Cheers




Get Outlook for Android

[Jfitman]

Mine died after 8 months, I took it back to Bestbuy with that warranty they sell you, they gave me their last one took the bad one. They said now the warranty is no good so if something happens you have to talk to Fitbit!   What a scam it wasn't my fault that this thing died!  SO took the new one home it worked for a day, now it won't sync to my phone I have done again 3 factory reboots of the watch started from the beginning.  Well anyways it's for sale who wants it I will take 200 bucks its all in the nice shiny box!

[Mjszemi]

You have to call and they will replace

[Jfitman]

But is the replacement a better version,? And does anyone have a number that works ?   Thanks 

[Closactive]

In my case no, the replacement only last about 4 months. When I called customer support, they informed me that they wont send me a replacement. I'm not sure if all the refurbished ionics are bad but mine definitely was

[Jfitman]

Well I got this one replaced by Best buy and they said that warranty is done now , I would have to call Fitbit .but I just don't understand why they don't stay synced up . You shouldn't have to do a factory rest all the time 

[jimaica]

I recall that my fitbit did not synch at one time. It was months before I decided to work on it. I think I hooked my fitbit wire to the watch and my PC. Then I went to the fitbit dashboard on the PC and plinked around. I really did not know what the heck I was doing. But, what ever it was I got synched. I haven't had any problem since. So if you have not tried hooking the watch to the computer and the fitbit site you might want to try that and follow synching directions. I did have the problem of the watch going dark which is now fixed too. I got my ionic November 2017 as a Christmas present.

I feel your frustration and everyone else who has this problem/experience. Management needs to get their heads together on this problem. Sometimes when you roll out a new product it is not quite ready for prime time and they change on the fly otherwise they never would get the product out. If I had a useless product as I read this thread, I would switch in a heartbeat. Life is too short to have this aggravation. If you did a year from now you would be happy and it would just be a bad experience.

Moderator edit: personal info removed

[Jfitman]

Thanks I have done all that PC connect and not I have had the watch on top of phone wouldn't sync it's just a sad thing devices and technology is supposed to be getting easier , like I said I am in IT and work on all sort of computers and devices and software s , I feel bad for the none technical person.  It's a shame

[knittinnana]

So we’re borh of my replacements. I’m thinking they purposely replace with faulty watches so that when the replacements fails they. Can tell you the warranty is up and hopefully get you to spend another $300. NOT!!!

Bev

[Jfitman]

Bev if that is the case then they have no idea how cheap I am , in the technology world today in my eyes and my thinking 80 bucks is allot of money to me!  So if I buy something that is 300 bucks I would want it to last 3 years and not 7 months !   I am a cheap person once I buy something and it's working to me there is no reason to change that unless it's a major update and that I still like the product . I just would rather go back to 1970. It was easy 

[Baggie76]

I had 2 replacements after my first ionic died - one wouldn't sync after the initial set up process was done, the other arrived dead! My first ionic was 10 months old.

Luckily, I managed to sort out a refund and picked up a Samsung galaxy watch! Was £300 instead of the £240 I paid for the ionic, but it appears to be a better piece of kit! Personally, I'd be pushing for a refund - no point keep on requesting replacements and hoping they'll still be working to get your $300 worth out of it. With all the messages on here, its easy to see the product is an absolute dud but no one from Fitbit willing to put their hands up and accept it! 

[Jfitman]

I agree and I do believe Fitbit will be no more some day,. I am a Droid guy and I am thinking apple watch but still not sure..

[jimaica]

My wife wears both Fitbit and Apple. The Fitbit lasts a lot longer. On long walks 10-20 miles the Fitbit would last longer by hours.

Sent from my iPhone

[Jfitman]

They don't make it easy to email the right place to complain or to get a refund now with this new one I got I work it once and I would like a refund 

[SilviaFitbit]

It's great to see you around @Closactive! I appreciate the details that you've mentioned. Each case is reviewed individually and the resolution that's being provided is based on the Fitbit Warranty. Your understanding and patience is appreciated. 

Hey @Fao82. Your feedback is appreciated, Fitbit is always implementing and improving watches/trackers that can help you achieve your goals. Each resolution that's being provided by our Support team is always based on the Fitbit Warranty. 

Hey @LydfordLady. You can learn more about refurbished trackers on this post. 

Great to see you around @RGibbo. Thank you for the restart that you've tried. I've shared your post with our Support team, they will continue assisting you via email. 

Thank you for the details that you've mentioned @Jfitman. I appreciate the factory reboots that you performed. I would like you to confirm that you've tried this syncing troubleshooting. After this, I can create a case on your behalf with my team. 

Hey @jimaica. I appreciate that you've shared those tips with the Community. Our Support team is always here to continue assisting you with any issue, you might experience. Your feedback and help through the Community is really appreciated. 

Hey there @knittinnana. Sorry to hear that your Ionic's screen isn't working. Fitbit is always working on improving their watches and troubleshooting it with you, so you can reach your goals with Fitbit's help. As mentioned before, each case is reviewed individually and the resolution that's being provided is based on the Fitbit Warranty. 

Thanks for sharing your experience with Ionic @Baggie76. 

I'll be around if you need further assistance. 

[knittinnana]

You say you base your resolutions on the Fitbit warranty, however you replace the defective Watch with another defective watch and another....until the warranty is up. I spent 2hours on the phone with a tech, numerous e-mails from tech support guiding me through the SAME resets that I did while on the phone and then had to send photos of the issue before I could get a replacement that took 3 weeks to get here and cost me $21 to mail the broken one in the first time. The second time I had to go through the resets again and send video of me doing it. I didn’t have to mail it back that time but it still took weeks. My Ionic is now a paperweight since the warranty is conviently done. I use an Apple Watch now. At least the back up their product.

[Jfitman]

SilviaFibit  you say each case is reviewed separately why really are you even reading what we say?  It's all the same thing here the Fibit died!   What is there to review?  

[LydfordLady]

I got my Fitbit replacement yesterday and I was pleased that I got a brand new one. Glad to have it back on, really missed not having it. Just got to reload all my music which is going to take me ages. 

Update: I got my Fitbit replacement yesterday and I was pleased that I got a brand new one. Glad to have it back on, really missed not having it. Just got to reload all my music which is going to take me ages. 

[SilviaFitbit]

Hey there @knittinnana. It's not expected that your replacement device fails, I'm sorry to hear that you were experiencing this, our team asks for the device back in order to review it and continue improving our devices. 

@Jfitman, Sorry I didn't clarify myself. I mentioned that Fitbit reviews the cases individually because after you've tried some troubleshooting, they will provide you some options for you to continue reaching your goals using Fitbit devices. 

Hey @LydfordLady. I'm glad to hear that you received a replacement yesterday. Hope you can continue enjoying your Ionic. 

I'll be around if you need further assistance. 

[Ladyvalk]

did you get just the tracker or a brand new box?