Fitbit Ionic feedback

[jmorrow1973]

After only having this thing for a dew weeks the display is off and will not come back on, even when plugged into a USB.  Was charged and is just not coming back up- please help- reset procedure?

Moderator edit: Updated subject for clarity.

[gnaledge]

I agree @SunsetRunner . I know how fitbit's warranty works but you would think that a replacement/refurbished fitbit should also last a year and carry the same warranty. Alas, it does not.  My Ionic died 10 months after purchase.  If the refurb replacement I'm getting dies 3 months from now, I'll be forced to buy another tracker. It seems that devices failing and then having to be replaced and paid for has become part of the business model hence why they must "enforce their warranty consistently." If not, they'd go out of business. It'd be nice if they actually made quality devices that lasted or stood behind their products. For the record my wife has a Versa, hers also died a few months ago and was also replaced under warranty.  This is not an Ionic only issue.... 

[knittinnana]

I have already been through your Customer “Service” reps multiple occasions. Since my Ionic has already been replaced twice each time with another piece of junk, I’m now out of ‘warranty. Good going Fitbit you saved another dollar, but in the long run you’re killing the company. Due to the fact that you no longer support your own products and the level of Customer Service you have lost me as a customer and many many others

[Steve8181]

Fitbit Ionic Feedback....

Fix your faulty products, so others don't have to go through the crapy experience it has turned into. Been using since Flex. Have had 4 myself. Let's just say the most expensive but shortest product life has left a bad taste in my mouth.

[jazzjoyce]

That is the best idea I've heard!

Thank you!

[Gyuri74]

Hi GraceGFitbit

i was raised the issue at the support for my Ionic. They had few question and than offered a replacement or 50% discount from my next tracker. Reading the fail rate of the replaced Ionics I picked the discount. I ordered a charge3 and now using that.

Support was nice and friendly still, I lost some faith in Fitbit and will need some time to recover it.

I appreciate all the suggestions and recommendations I had here.

Thanks,

Gyuri

[Etheshuffler]

I hope the Charge3 works for you. Fitbit replaced my Ionic about a year ago and the replacement has worked OK since. My wife's Ionic broke after about 9 months and they replaced that too. The older Ionics appear to have had many problems. 

[AndreaFitbit]

I apologize for the delayed response and appreciate your comments @SunsetRunner, @gnaledge, @knittinnana, @Steve8181, @jazzjoyce, @Gyuri74, @Etheshuffler. 

Our team works to improve our products and services and the whole customer experience. As @YojanaFitbit mentioned our products are tested before releasing them to the market and we expect the highest quality in our products and services. For each case our customer support team checks the Limited Warranty, but if you have questions about it please get back to them. You can also let us now and we can open a new case for you. 

Please let me know if you need further assistance. 

[Lanesraxaja]

Completely sympathise with you. The inconsistency with warranty astounds me and I agree with you - when the new one comes - send it back. Why throw more money at it? Until they can prove it's a viable product, I would not recommend it to anyone.

[Etheshuffler]

I'm pretty sure Fitbit is aware that the Ionic has been a dud. In typical corporate fashion they're just trying to spin the narrative and hope users move to another of their products - and not desert them for another brand. I continue to be amazed how much grief Fitbit Ionic owners, including me, are willing to put up with. This is a consumer product, for god's sake and it should be about 99% bulletproof! 

[Socrjul]

Add me to the list of duds, dead 30 minutes after a sync at 85% battery.

Sure I'd love 40% a $300 device that died after 16 months. Frustrating considering I had to wait about 6 months before they got the software bugs to fix the constant sync issues. And customer service has no answers as to why there are over 300+ threads devoted to this same issue.

Time to think outside the Fitbit family if they aren't going to stand behind their devices.

[johneric8]

I have moved on from the IONIC as well after 2 of mine died in 15 months.  I really loved that watch but I knew I wasn't going to risk the investment again.  My wife got me a charge 3 and I love it as well and I'm not as worried about it failing because it's much cheaper and does just about everything I want it to do.  One of the things I like about the charge is the size and comfort as opposed to the IONIC..  The only major difference for me between the two is not having GPS but I don't really need that.

I really hope we get an official announcement at some point from fitbit on the IONIC because it really seems like there is way too many issues with it at the moment unfortunately.  I'm rooting for fitbit though and hope all of this works out in the end.  Until then I'll keep my fingers crossed with my charge 3.

All I can say is,  I still love you fitbit,  but please consider what is going on here.

[houseofdynamite]

Buy a new one

Replace with the bad one

Return

Rinse repeat as necessary.  Works like a charm!

[AndreaFitbit]

Thanks for getting back to us @Etheshuffler, @Socrjul, @johneric8 and @houseofdynamite. I apologize for the delayed response and appreciate your comments. 

Our team constantly works to improve our products and services. 

Please let me know if you need further assistance. 

[avg21a]

Well doing a reply to my own MSG.  The ionic continued it's spiral to total death going from eventually not being able to restart, (never could reboot it), to not showing anything but the time on the display, to now a totally black screen that the computer will not detect when plugged in.  Before this happened tried letting the battery totally drain, that did no good.  I even put a newborn hard drive on an altar and sacrificed the drive to the hardware gods, that didn't work.  So basically the hardware deteriorated to the point of total non-function.  In the words of the immortal McCoy ", he's dead Jim".  As I stated in the original posting I had hoped to use this for elderly patients, shoot, it's not even acceptable for a computer guy and Fitbit is a waste of money and time.  At least the Ionic is so it is time to look to different vendors.  Oh, time to total failure was about 6 months.

[LeisureWalk]

I was offered 25% discount today, not 40%.  The product is weak and without admitting it and addressing the problem, the company is hurting sales and its overall reputation.  I am seriously considering the competition.

[LeisureWalk]

Management would have to willingly turn a deaf ear to ignore this problem.  That is a lot of my money for a great (while it works) product.

[Rachellee]

18 months and this is my second ionic, first one was replaced under warranty. Now this one died. Blank face, didn't get to below 25% charged as i didn't get an email to say charge. Just nothing. Have tried the reset holding the back and bottom button, I went to change the face but my phone obviously couldnt connect to the watch. cleaned contact points for charging too, tried different charging plugs... 

At a loss as what to do now. 

going to the shop where i purchased it from, they tell me to call you guys. 

I use it ALL THE TIME and train lots. 

any other tips? 

[longassday]

Hold all three buttons down for a full minute and then put on charger. If
it doesn't work the first time do it while attached to charging cable. Then
once you get it working be sure to be connected to wifi and do update on
fitbit. I had the same problem it was a firmware update gone wrong l.

[mafollybeach]

Yes tried all

my ionic lasted 8 months and then they sent me a new one must have been a refurbished one and it died 8 months later. I was a long time user.

No one at fitbit cared. So now  i have a Samsung. Not into poor customer service. Esp when u buy a $300 watch

[longassday]

If you still have it id be willing to try or get Fitbit to replace it again