Fitbit Ionic feedback

[jmorrow1973]

After only having this thing for a dew weeks the display is off and will not come back on, even when plugged into a USB.  Was charged and is just not coming back up- please help- reset procedure?

Moderator edit: Updated subject for clarity.

[SantiR]

@Denver61852 Welcome to the Fitbit forums! I'm really glad to read that you are back on track now. Thanks for restarting it, it's great to see that this process helped you out. I'm sure other users will find this useful.

@Henk0161 It's great to see you in the Fitbit forums! Thanks for sharing your experience on this thread. I'm really glad to read that the Versa you got is working properly and that you enjoy wearing it. It is a great device indeed.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Bluedaze]

My Ionic is dead..says 0 percent power in battery purchased another charger but no joy now fitbit tell me i have no registered account???????yet they sent me out a new strap for my watch a couple months ago

no matter which of my emails i give them they say they have no record of me at all

am gutted my son purchased this because i have heart problem to keep a eye on my heart reading.....

i have the push in charger and the magnet one at a loss now.....

[SantiR]

@Bluedaze Welcome to the Fitbit family! Thanks for sharing the experience you have had with your Ionic not charging being off and customer support.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox for next steps.

Keep me posted! 

[Kirran1102]

Ionic died last night been on charge all night and still showing 0% I brought it off Facebook but the person I brought it from opened the box and packaging to show me it and turn it on so it was by and new but no receipt, any advice on this sort of thing would be extremely grateful

[SantiR]

@Kirran1102 Welcome to the Fitbit forums! Thanks for sharing the situation you are experiencing with your Ionic not turning on. 

What happens when you plug it in to the charging cable? Does it light up? Do the green lights on the back light up?

In this case, I'd recommend performing a restart on your Ionic. This usually helps sorting out that kind of situation.

Hope this helps. Keep me posted! 

[wasori]

No repair I know so far.

I contacted the customer support and they were very fast in replacing it.

mine started like that shown in the video below:

https://youtu.be/b8vIJ-LP5xI

after that just blank screen

[Kirran1102]

Apparently this fitbit has been replaced once before I brought it so I
brought the replacement they they had sent out to previous owner she opened
the sealed box to show me the watch and I had it working for 2.5 days and
then it went like that and now fitbit won't do anything for it

[SunsetRunner]

Have you registered your new watch??

thats the first step

[SantiR]

@wasori Welcome to the Fitbit forums! Thanks for taking time to post your experience on this thread. I'm glad to read that customer support was fast to replace your watch. I'm sure this will be helpful for other users too.

@Kirran1102 Thanks for your reply and for sharing those details. Did you performed the restart steps on your watch already? I provided the steps on my post above. You can also click here to get those steps.

@SunsetRunner It's great to see you in the Fitbit forums! Thanks for sharing your help on this thread. Registering or setting up the watch is certainly the first steps to do. Thank you!

Keep me posted! 

[georgeramayya]

Bought it last week from Kohl's and was running okay. After last recharge yesterday/today, Fitbit Ionic is totally off. Also tried restart with reset as shown in steps, still its off(with or withour USB power). And also not able to sync to my phone to be able to change clock faces. 

Let me know how to proceed.

Regards,

George

[Kirran1102]

I had same issue with mine, although not recommended I tapped mine on the
kitchen worktop a couple of times and mine powered back up and is now
running perfectly maybe worth a try??

[Etheshuffler]

Sadly, the Ionic is plagued with such bugs, not yet fixed. I had Fitbit replace mine about 6 months ago after repeated problems. Why do they keep selling this model? I believe Fitbit has tacitly accepted their Ionic failure by launching the Versa. I want to like fitbit but they really messed up with the Ionic.

[wasori]

It is funny.
Just entered in the website and it seems the Fitbit versa has more visibility than the Ionic which I believed to be the brand flagship.

Sent by my phone

[georgeramayya]

Its strange you mention a tap on watch... I had my watch in a bag and it was bouncing a bit and I dropped into the bag and saw it started running for a short time and then stopped again. Could be a bad power supply connection for the inside battery to control or to display ?

[Kirran1102]

Yes very possible, I think they rushed into releasing this model before
having it 100% perfect cos the battery and charging issues seem to be a
major problem and yet fitbit do t have a way to fix or replace battery

[SantiR]

@Kirran1102 Thanks for your reply and for sharing your experience here. I'm glad your Ionic is back to normal now. Thanks for sharing, I'm sure this will be helpful for other users too. 

@wasori Thanks for your reply and for sharing your input on this thread. 

@Etheshuffler I hope you're doing well! Thanks for sharing your feedback on this thread. Have you tried restarting your new watch already? This has helped other users whose Ionic's screens are not turning on.

@georgeramayya Welcome to the Fitbit forums! Thanks for sharing the experience you are having with Ionic so far. Thanks for restarting it in order to sort this out.

Did yours came back to life as well? Is it working properly now?

Keep me posted! 

[Margotbowen]

Same problem. Battery drained while away now nothing!

[Urmuz]

Why? Please help me. I put on charge and after 1 hour i view black screen. Why? 

https://www.youtube.com/watch?v=a1kvbBoq_Dg&feature=youtu.be

[wasori]

Hey guys, try to make a test to see if it is really dead battery. What I doubt very much.
In a very dark room, try to play with the bottoms in the Fitbit and observe if the screen is on, but blank.
Islão check if the sensors in the back of the Fitbit are still operating.

My Ionic also seemed dead, but it was not. I had a black screen that was very difficult to see in the day light.
My solution was to contact Fitbit and they changed it

Sent by my phone

[SantiR · Accepted solution]

@Margotbowen I hope you're doing well! Thanks for reporting the situation you are experiencing with your Ionic. 

Please try these tips for batteries that are not charging. Also, try a restart on your watch. If non of that works please try changing the clock face on your Ionic.

@Urmuz I hope you're doing well too. Thank you very much for sharing the experience you are having. Thanks for sharing the video showing what's happening. 

Please try the same steps I shared above on this post in order to sort this out. It is worth giving that a try.

Also, lease consider trying the workaround shared by @wasori on his post too. 

Keep me posted!