Fitbit Ionic feedback

[jmorrow1973]

After only having this thing for a dew weeks the display is off and will not come back on, even when plugged into a USB.  Was charged and is just not coming back up- please help- reset procedure?

Moderator edit: Updated subject for clarity.

[Henk0161]

Same issue here. Screen didn't show anthing already after 1 day. Returned it to supplier and got a new one in return. Same issue after a few days. Have to restart almost every day (if i'm lucky i can use it 2 days without restarting). Had the Charge 2 before, never had any issues with that one. 

[Etheshuffler]

I guess I was lucky because after just one replaced unit, mine has worked fine for several months. For a consumer product the Ionic just unacceptably buggy.

[Henk0161]

Fully agree on that one !

[MarreFitbit]

Hey there @Beamar1995 and @SunsetRunner, thanks for jumping in here! Also, thanks for the steps you've taken in order to sort this out! Since this sounds a bit more serious, I've created a Support Case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

I'm glad to hear that you were offered a replacement @Etheshuffler! Please let me know if there's anything else I may assist you with. 

Hi @Henk0161! Sorry to hear about the inconveniences you've been having with your Ionic. I was about to create a support case on your behalf, but I just saw that you already got in touch with our team. Please keep an eye on your inbox for next steps. 

Keep me posted! 

[Konk]

Fitbit ionic is totally dead. Won’t respond to factory reset. Are these repairable?

[patricklara]

Hi, my Fitbit Ionic still counting my steps, but it's showing zero steps,
zero floors, and zero calories burned in the Main screen. I tried to reset
2 times, pressing 3 ionic buttons for 10 seconds, but still showing all
like zeros. But the week summary received by e-mail is reporting correct
informations about steps and activities.
How can I solve this bug? Many thanks again.
Regards, Patrick

[BIGAlila]

My Ionic did this today.  Screen black, no reaction.  Been on the wall charger and plugged into the USB port on my MAC for a while each.  Tried the restart, no reaction.  Quite disappointed. I hope it isn't dead.

---

[Konk]

My watch is DOA. So far getting zero help from the “forum.” I’ve pressed
every combination of buttons including some of my own creations but the
watch is dead....no lights, vibrations or buzzing. As of yet have not heard
from anyone from Fitbit itself so I’m assuming you just throw it away and
buy an Apple Watch like my wife did. Before it completely died the app did
notify me that my battery was low.

[SantiR]

@Konk Welcome to the Fitbit forums! Thanks for taking the time to report the situation you are experiencing with Ionic not turning on. Thanks for trying the restart steps in order to sort this out.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox or next steps.

@patricklara @BIGAlila It's great to see you in the Fitbit forums! Thanks for providing those details about the situation you are experiencing with Ionic. Thanks for also trying some troubleshooting steps to sort this out.

In this case, I'd recommend trying to change the clock face on your watch. This has helped other users in the past so it is worth giving it a try.

If this doesn't work, please let me know.

Keep me posted! 

[BIGAlila]

@SantiR

I Can't install an new screen as I can not establish any connection by Bluetooth, Wifi, or USB.  This thing is completely dead.  

I'm starting to think I need to go back to Garmin.  As I read more and more, I see more and more issues around the Fitbit products.  I'm worried that even if this thing does come back to life... how long will it live?  How often will I have to contact support?  6 months old and dead as a doornail.  Not cool.

[MarreFitbit]

Thanks for troubleshooting this inconvenience @BIGAlila, nice way to go! Since you've exhausted all the steps in order to sort this out, I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[Konk]

Received a response and they advised me to do everything that I’ve already
tried...apparently they didn’t read my post or assumed I was stupid. The
first place I looked was the forum.

[Flavourjay]

I live in Singapore and had mine replaced 1 for 1 and this one seems to be doing better. I get it wet all the

time, swimming and showers and it seems to be doing fine. The heart rate monitor is a bit all over the shop

though. Good luck with yours

[Fluffy2Flat]

IT WORKED FOR ME!!!  While holding the 2 buttons - longer than 10 seconds, I continued to read replies... then I felt it vibrate! Voilà !!! I saw the Fitbit Logo then everything came back!!! THANK YOU!! Thank you!!

[Henk0161]

Sure.... problem solved for now ... Don't want to disappoint you, but this
will happen on a frequent basis in the future .. I had to restart (by
holding the two buttons) sometimes 3 times a day ...
But .. if you don't mind resetting it quite often, then it's fine.

[BIGAlila]

Support contacted me and got it sorted out.  Up and running again!

[Fluffy2Flat]

Yay!!!

Moderator edit: removed personal information

[SantiR]

@Konk Thanks for your reply and update. In that case, please reply to customer support informing you already tried all of those steps. They should then, go to the next step in order to provide you with a solution to get you back on track.

@Flavourjay Welcome to the Fitbit forums! Thanks for sharing the experience you had with Ionic and customer support. I'm glad they were able to replace your watch and I'm also glad to read the new one is working better.

@Fluffy2Flat I hope you're doing well! Thanks for trying the restart steps and sharing your experience on this thread. I'm so glad you are back on track now. Hopefully, this will help other users too.

@BIGAlila It's great to read that support got you back on track now. Enjoy your watch! 

@Henk0161 Thanks for your reply! It's unfortunate to read that you have to restart it so often. Did you informed customer support about that? They should be able to provide you with more solutions to get you back on track.

Keep me posted! 

[Denver61852]

 I did not have to plug mine into power. I push the left button and the bottom right button for 15 seconds and the logo came on and then watch reset itself.

Thank you very much

[Henk0161]

I returned my Ionic back to the supplier and exchanged it for a Versa
instead.
The versa is great, no issues at all, so far .. 🙂 Happy customer in the
end..