Fitbit Ionic feedback

[jmorrow1973]

After only having this thing for a dew weeks the display is off and will not come back on, even when plugged into a USB.  Was charged and is just not coming back up- please help- reset procedure?

Moderator edit: Updated subject for clarity.

[MarreFitbit]

Hello everyone! Thanks for taking the time to troubleshoot this issue with the screen. I'm glad to hear that the issue has been solved for some of you. Thanks for sharing the steps you took to sort this out. 

However, if the issue persists and you've followed every single step that @SantiR has shared in this specific post, you can go ahead and contact our Support Team directly (either if you purchased your tracker from an authorize retailer or Fitbit.com Store) by selecting your preferred channel: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Let me know if there's anything else I may assist you with. 

[oceansrunner]

Have the same problem . Second time it did. Also did not capture 2 km of a marthon run .

[oceansrunner]

Thank you it has worked. Wonder why it happens ?

[HelenLJ]

Can you remove me from getting all of these notifications, please? I hope
I haven't been paying for this!

[Eima]

I have the same problem.  My IONIC not working, not changing.  Now I live here in Lithuania. Maybe you have autorize  service at Lithuania where I get repair  or get new one?

[Kinglangdon63]

I have an Ionic that I charged overnight (was 20%) now doesnt want to turn on. Purchased in Feb 2018. I also had a charge HR that failed quickly and I didnt bother do do anything but just buy a new more expensive one. 

I've tried everythign to turn it on, any suggestions?? Whats the warranty on this? What's the Customer support number?

[N8teGee]

@Kinglangdon63 You will be able to contact customer support using the following link. There should be a few different options to choose from depending on the time of day. 

[tamrenae]

Just called Cust Serv this morning to fix my Ionic-works fine now.  Call 877-623-4997.  My app was telling me my watch battery was dead and it didn’t seem to be charging.  Cara with customer service helped me do a hard reset on my watch and it was fixed; battery was actually at 100%, but needed an update.  Guess I let the battery die while updating or something like that.  Came back to life, had to set up all over again but it’s working and I’m happy.  😃

[SantiR]

@oceansrunner Welcome to the Fitbit family! I'm glad to read it has worked. Thanks for trying those steps. I don't have any information about why this happened to your device, but I'm glad you are back on track.

@HelenLJ Fitbit Community is a free service. Please go to the top of this thread and click the gear icon on the right side. Then, click "unsubscribe" to stop receiving notification from this thread.

@Eima It's great to see you in the Fitbit forums! Currently, there are no Fitbit repair centers. However, this can be resolved by performing a restart on your watch. Also, if you haven't done so already, update Ionic to its latest firmware version.Please feel free to try that out. @Kinglangdon63 Try those steps if you haven't done so as well.

@tamrenae Welcome to the forums! Thanks for contacting customer support. I'm really glad to read you are back on track now. Thanks for sharing the steps you did to sort this out.

Keep me posted!  

[tiffanier40]

No such luck I bought my first Ionc in 2017 syncing issues  then 2 months out it died excatly like yours. So went to Best buy and got a new one since I bought the two year plan. This one was awesome no syncing promblems what so ever. Then last week the time went off by 5 mintues and then again on Saturday by half an hour trying to run my soccer classes proved difficult at least. Full battery on both occasions. I am right now at the 2 month mark and now and it is yet again completely dead. Full battery so done with this watch. I still have the coverage at Best buy but will see if I can upgrade to the versa this time. No recall and it is a year later

[VfromSanBruno]

EXACTLY the same issue. I did customer service before and it did reset. NOW totally dead.Dead Dead.

SUPER frustrating.

[SilviaFitbit]

Welcome to the Community @tiffanier40! I apologize for the delay on my response. I appreciate the time that you took to share your experience with the Community. If you keep having any issue with your Ionic, don't hesitate to get back to the us. Fitbit is always here to assist you and provide you with solutions. 

A warm welcome to the Community @VfromSanBruno. Thanks for resetting your watch. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication via email, they will be able to provide you with a solution based on the Fitbit Warranty. 

Hope this helps! 

[Fatoom]

It work when I pushed the back bitten and the right . 

But why very time the the ionic has an issue and I have to fix that 

[tiffanier40]

I took it back and upgraded so far no issues

[VfromSanBruno]

They are sending me a new one, as it looks like my battery died. Literally. Excellent service from Fitbit.

[tiffanier40]

Well I am glad this has been an issue and it was my second Ionc to
completely die in less than a year. My green light was still on so
something was definitely wrong with the screen.

[SilviaFitbit]

Hey there @Fatoom, @tiffanier40 and @VfromSanBruno! I appreciate that you've shared your experience with the Community. I'm glad to see that it was resolved for you. 

I'll be around if you need further assistance. 

[Beamar1995]

I did do this and fortunately mine turned on but it said 0% like i just charged this last night!!!!! This is the first time that happened 😞 

[Etheshuffler]

Yes, charging then immediately discharging was one of the problems I experienced. Fitbit finally agreed to replace my Ionic, although to "prove" mine old unit wasn't working involved taking a video. It was a hassle but my replacement unit has worked fine the past 7 months. Fingers crossed...

[SunsetRunner]

This has happened to me 5 days now and after multiple times trying to reset left on charge overnight no luck for more than 5 minutes and if it goes again 

this watch is not a year old a gift from my son has I have heart issues

the price of this watch and it’s functions are amazing when working I just keep getting a flat battery sign on my screen after 5 minidress of use and no flashing green lights for that 5 minutes!!!!