Fitbit Ionic is over calculating steps

[ozzydakar]

I’m very disappointed with my new watch I’ve been wearing it for three weeks and it’s massively over calculating my steps I’ve tried resetting it to no avail

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @ozzydakar. Thanks for the details mentioned and the restart performed. 

Sorry to hear you're experiencing this. I would like you to double check this article about how accurate are Fitbit devices? Could you provide me with more details about what you're experiencing?

Keep me posted! 

[ozzydakar]

Hi the ionic is logging far to many steps, many thanks

Sent from my iPhone

[SilviaFitbit]

Thanks for getting back @ozzydakar. In order to continue assisting, please reply to the following questions: 

- Could you let me know what kind of activity you're doing?
- How many steps are you receiving?
- Are you receiving steps when you're not wearing your Ionic?
- Do you usually drive a lot during the day? 

Keep me posted! 

[spandee]

Hey,

Mine was too...sometimes thousands of extra steps at day....fitbit support couldnt help me. I finally gave up and returned it...do yourself a favour and get rid of their junk device.

My iphone is far more accurate in calculating steps, distance and stairs than my ionic could ever hope to be.

[ozzydakar]

What happened when you returned it

Sent from my iPhone

[ozzydakar]

Hi Activities just walking I’ve done 1000 steps this morning and I’ve only been down to make a cup of coffee and back ridiculous

Sent from my iPhone