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Fitbit Ionic is over calculating steps

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‎10-01-2019 09:37 - last edited on ‎10-02-2019 07:16 by Fitbit Moderator

‎10-01-2019 09:37 - last edited on ‎10-02-2019 07:16 by Fitbit Moderator

I’m very disappointed with my new watch I’ve been wearing it for three weeks and it’s massively over calculating my steps I’ve tried resetting it to no avail

 

Moderator edit: Updated subject for clarity 

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6 REPLIES 6

‎10-02-2019 07:45

‎10-02-2019 07:45

A warm welcome to the Community @ozzydakar. Thanks for the details mentioned and the restart performed. 

 

Sorry to hear you're experiencing this. I would like you to double check this article about how accurate are Fitbit devices? Could you provide me with more details about what you're experiencing?

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎10-02-2019 09:57

In response to SilviaFitbit

‎10-02-2019 09:57

Hi the ionic is logging far to many steps, many thanks

Sent from my iPhone
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‎10-03-2019 13:17

In response to ozzydakar

‎10-03-2019 13:17

Thanks for getting back @ozzydakar. In order to continue assisting, please reply to the following questions: 

 

- Could you let me know what kind of activity you're doing?

- How many steps are you receiving more?

- Are you receiving steps when you're not wearing your Ionic?

- Do you usually drive a lot during the day? 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎10-03-2019 16:36

In response to ozzydakar

‎10-03-2019 16:36

Hey,

 

Mine was too...sometimes thousands of extra steps at day....fitbit support couldnt help me. I finally gave up and returned it...do yourself a favour and get rid of their junk device.

 

My iphone is far more accurate in calculating steps, distance and stairs than my ionic could ever hope to be.

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‎10-13-2019 01:54

In response to spandee

‎10-13-2019 01:54

What happened when you returned it

Sent from my iPhone
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‎10-13-2019 01:55

In response to SilviaFitbit

‎10-13-2019 01:55

Hi Activities just walking I’ve done 1000 steps this morning and I’ve only been down to make a cup of coffee and back ridiculous

Sent from my iPhone
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