Fitbit Ionic not charging and stopping my exercise in the middle of a Ride

[JWANN]

So i have had my Fitbit Ionic for a little over a year.  And My wife has one for almost 2 years.  We ride Moutntain bikes a lot and like to keep track of our progress through the Fitbit app and Strava.  The last 6 months something has changed.  I personally think its a firmware issue.   We are having problems charging our devices.  The device gives a message "not charging" not enough power detected from this source.  Now i have a stand that I used to charge it with and it no longer works and i have used the original cable plugged into the supplied box plus another 2 amp charger, also have plugged it into a desktop usb port and a Laptop usb port.   Sometimes it does charge up to about 70% but will never fully charge.  This is not just my watch but my wife's as well.  Same message, same outcome.  When i go to the Fitbit app it says my watch is up to date so its not that. today me and my wife went riding and have set up the hotkey for the activity we like to do and we both hit the button before our ride.  About half way thru I stopped to check it and the activity had stopped.   My wife's watch did the same thing.  We both restarted the activity and 10 or 15 minutes into the ride it did it again, on both watches. Something is definitely wrong,  but its not a damaged watch.   We have tried factory resets and reconnecting to our phones, but nothing seems to help.   If you can not help me i am going to be forced to go with a Garmin. 

Any help would definitely be appreciated.

thanks.

JD 

Moderator Edit: Clarified subject and formatting 

[CindyMFitbit]

@JWANN Welcome to the Community Forums. 

Thanks for taking the time to share what you've experienced with your Fitbit Ionic devices and for the troubleshooting tried prior posting. I understand how you are feeling about this situation. I suggest checking our help article Why isn't my Fitbit device's battery charging? Where you can find some tips for the charging issues that you are experiencing. 

Regarding the inconvenience with your activities, please note that, we’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. In the meantime you can manually log your exercise om the Fitbit app. See How do I add, edit, or delete Fitbit data and activities?

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

See you around. 

[Cagle215]

Press and hold the button for 10 seconds until you see the fitbit logo on the screen, and then release the button. For fitbit versa and fitbit Ionic, press and hold the back and bottom buttons. If you need additional help, contact Customer Support.

Moderator Edit: Promotion info removed

[CindyMFitbit]

Welcome! It's great to see you around @Cagle215. 

Thanks for joining us to the thread and for your input. 

Have a nice day!