Fitbit Ionic not responding

[maisieprince]

Like many others on here my Ionic has died after 18 months. Initially the screen stuck, then went to logo and then just black. Now won't turn on at all. Still waiting for a response from Fitbit after more than a week. None of the instructions to reset, re-pair etc etc work. When are Fitbit going to realise there is a serious issue with this device. As I bought mine in the EU it has a 2 year guarantee and at the price is should most definitely last longer than 18 months.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @maisieprince, it's nice to see you again participating in the Community Forums! Let me give you a hand with your Ionic device.

First, thank you for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you, can you please let me know if the heart rate sensors of your Ionic are flashing? Or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for your situation. I understand that you already tried the restart process in the past, however, the order of the steps that are specified there is important.  

Thank you for the feedback that was submitted in your post, we are always striving to improve. For any warranty-related inquiry, you can check our policies here. 

Let me know if you have any additional questions, I'll be here.

[kevybaby78]

I am having the same issue. I charged it sunday night. Woke up today & it restarted 2x on its own, and now it wont do anything. No heartrate lights no display, and wont restart.

[bigaussiefella]

I just started up my new one: fingers crossed...

[bigaussiefella]

Firstly, I, Dominick, wrote that post & its face was visible just not synching...

Moderator edit: Removed personal information 

[RicardoFitbit]

Hello again, it's a pleasure to continue providing assistance with your Ionic devices. Welcome aboard @kevybaby78. Nice to see you again participating @bigaussiefella.

@kevybaby78 Thanks for bringing this to my attention, I appreciate your effort and patience troubleshooting your Ionic prior to posting. Since you already tried our restart process with no avail, I recommend you our factory reset. To do so, please follow the steps that were shared in this post and let me know how it goes.

@bigaussiefella I appreciate your post and update regarding your new Ionic and the inconvenience you experienced with the previous device. Please do not hesitate to contact me back if you need anything else or require further assistance, I'll be here. 

See you around.

[Swingar]

None of your solutions seems to be helping anyone. Mine is still a brick. 

[maisieprince]

Hi, my device is completely unresponsive, no green lights won't charge.

[RicardoFitbit]

Thanks for your replies and updates @maisieprince and @Swingar, it's a pleasure to continue assisting both of you. My apologies for the delay in responding.

@Swingar I'm sorry to know that your device is still not responding. I was informed by our Customer Support team that they already provided you with assistance regarding this situation, therefore, I recommend you to contact them back if you have any additional questions about the information that was provided by them. Same for you @maisieprince, thanks for troubleshooting this with me and contacting our Support team. Don't hesitate to ask me any additional questions you may have.

I'll be around.