Fitbit Ionic says “data not cleared”

[CFlagg]

I bought a Fitbit ionic from a friend & when I try to sync it to my phone, it says “data not cleared sync & try again.” 

My phone will find the device but then when I try to sync it, I get nothing.

Not sure what to do!! 

Moderator Edit: Format

[SantiR]

@CFlagg Welcome to the Fitbit Community! Thanks for taking the time to share the experience you are having with your new Ionic. I'm glad you got an Ionic. 

Well, this usually happens when a factory reset was performed without before unpairing the device from the account. Usually you should unpair your Ionic, forget Bluetooth (both Ionic and Ionic (Classic)) and perform the factory reset. To solve this issue follow these steps:

1. Unpair your Ionic.
2. Unpair from Bluetooth both Ionic and Ionic (classic).
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your Fitbit Ionic.

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below:

• Note that you can't set up your Fitbit device from your phone's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
• The Fitbit app needs to be updated. 
• The software on your phone is up to date. To see if an update is waiting to be installed:
  • iOS—Tap Settings > General > Software Update.
• The Bluetooth setting on your phone or tablet is on. To find it:
  • iOS—Tap Settings > Bluetooth.

After making sure about that, try setting up your Ionic again.

Hope this helps. Keep me posted!