Fitbit Ionic screen freeze

[AreGeeJay51]

Ionic screen frozen. Showing Fitbit logo only. No response to buttons. Can't get to settings on watch to reset it turn off.

[N8teGee]

Hi @AreGeeJay51, nice to see you in the community.

Have you tried following the restart procedure here? If that doesn't work there is also the hardware factory reset (below).

Fitbit OS hardware reset. 

On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.

- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.

- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.

- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[Nancysegarra]

I just used the factory reset procedures and now I can’t get my Fitbit ionic to turn on at all. The update process on this device has always caused issues for me. I’m so disappointed in this product.