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Fitbit Ionic shows only Fitbit logo

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‎05-25-2020 00:23 - last edited on ‎05-27-2020 15:13 by

‎05-25-2020 00:23 - last edited on ‎05-27-2020 15:13 by

Tried to update.  Ionic now frozen showing Fitbit logo.  Have deleted and redownloaded app.  Have forgotten ionic but now my phone can’t find it to re-pair even though watch is fully charged and on but frozen with logo.  Any ideas? Thank you. 

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎05-27-2020 15:12

‎05-27-2020 15:12

Welcome to the Fitbit Community, @Revdeborah. I am sorry for the delayed response.

 

I've moved your post to Ionic board so we can keep our forums organized.

 

I am sorry to hear your Fitbit Ionic is showing only the Fitbit logo. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-27-2020 16:39

In response to LiliyaFitbit

‎05-27-2020 16:39

I am sorry but I have had the same issue, contacted the telephone help desk only to offer me a 25% discount on my next watch... that is not fixing the problem... All started when I  followed the steps to update my IONIC as per Fitbit recommendations.  Since then, my watch was showing main time but touch screen was not working to get to the other apps.  After following "help desk" recommendations, I was stuck with a flashing logo and absolutely no more use for my IONIC.  That is not considered fixing the problem... Very disappointed right now.

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‎06-01-2020 19:37 - edited ‎06-01-2020 19:37

In response to Stephan71

‎06-01-2020 19:37 - edited ‎06-01-2020 19:37

Welcome to the Fitbit Community, @Stephan71.

 

Thank you for joining the thread and sharing that you've had the same issue with your watch. I appreciate your efforts to resolve it and working with Customer Support. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I apologize for any disappointment and appreciate your understanding. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-08-2020 18:25

In response to LiliyaFitbit

‎09-08-2020 18:25

I do not understand.... I have read many people having this issue after trying to update. So when your warranty is over and watch freezes due to updating, people are only get a % off to get a new one.  I have the same issue however I am under warranty and am one of the lucky ones.  What is up with the updates ruining these watches?  It is very concerning to me.  I know this will happen again to me.  As this is the 2nd time after updating....now on 3rd watch.

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