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Fitbit Ionic will not charge

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‎06-18-2019 05:27

‎06-18-2019 05:27

I've cleaned the connections, tried different usb ports, the darn thing will not charge.  I contacted support and they told me to wipe the device and start over.  That makes ZERO sense to me, but we did do that twice.  They tell me it needs to be done again.  I'm not impressed with the Ionic or customer service.  Who else has the issue?

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‎06-18-2019 11:23

‎06-18-2019 11:23

Same here going round in circles! Very frustrating 

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