Fitbit Ionic won't charge or turn on

[pbath]

bought my ionic on the 27th December 2017 and today it is not charging or turning on, any tips? I have tried holding down the left button and the bottom right button for 20 seconds and nothing is happing

Moderator edit: updated subject for clarity

[Jlmemt]

My Ionic suddenly died today, like many here. I tried all the steps before calling support, so that I could repeat them all with them. So don't waste your time. If yours dies, and especially if it might still be under warranty, just call support. It's a pain, but seems to be the only way they will do anything. 

I guess I am fortunate that both of my junk Fitbit watches have died before the year was up. 

[Shughes605]

Hi All - So mine just did the same thing - I charged it up last night and then went to check my steps and it went black and will not do anything. I cleaned the back and the charger and it still will not do anything - i also tried to hold down the buttons too. My app says it is fully charged but will not connect - saying something about a blue tooth issue. Of course this was purchased as a Christmas present by my husband back in 2017 so I am out of luck warranty wise. Was really hoping this would last me until this Christmas so I could upgrade. 

Since many people are having this problem with them shutting down and not coming back up is Fitbit going to do something? I know I am out of warranty but for something like this to just stop working when it is only 1 1/2 years old is very disappointing. 

[Echastain140]

Sadly, Fitbit does this to force people to upgrade - I used to fall for it and jump to the latest device.  Then my scale was bricked after an update.  My HR, Blaze, and now Ionic all died just after the year warranty was over.  I did receive an e-mail with a whopping 25% off the purchase of a new device.  Taking my business elsewhere - enough is enough. 

[mcavas01]

I'm so frustrated with mine! It won't charge past 5% and gets really hot on the charger. I, too, was offered a 25% discount since I am out of warranty. I made the biggest mistake when I returned my apple watch to get an Ionic...Never again unless they step up and make it right for those of us that are out of warranty. This is way too common of an issue for them not to do something about it other than a silly discount! My husband's military discount in a regular retail store is better than what they are offering

[SilviaFitbit]

Hey everyone! Sorry for the delay in my reply. 

Hey @Echastain140. I can confirm that each case is reviewed individually and the option that's provided is based in the Fitbit Warranty. 

Welcome to the Community @Jlmemt. Thanks for your feedback. Our team provides the troubleshooting that we've seen has helped others and then provide you with options based in the Fitbit Warranty. 

Thanks for stopping by @Shughes605 and @mcavas01. I appreciate your feedback and the troubleshooting that you've performed in order to fix the issue that you were experiencing. As mentioned above, our team reviews each case individually and the option that's provided is based in the Fitbit Warranty. Also, If there's any bug or anything happening with the watches, Fitbit will communicate it to the users. 

I'll be around if you need further assistance. 

[Jnastsr]

Just as an FYI Fitbit has responded and they have shipped a New Ionic

Sent from my iPad

Moderator edit: Updated subject for clarity 

[Jlmemt]

I appreciated the trouble shooting tips, I just appreciated them a little
less once I realized that support didn't care if I had done them all, or
done nothing, they were still going to make me do them all on the phone
with them.

[Jebarson]

I'm amazed by the number of people having this issue. My ionic got bricked few days back and it was 2 months out of warranty. Fitbit offers 40% discount from Mrp on the purchase of same watch. Given the fact the watch is already selling $60 off in Amazon, I wouldn't shave more than $20.

But  looking at all these posts, I'm having second thoughts about the same. I hope fitbit is not playing a dirty game here

[kenchen27]

Mine has just done the same thing yesterday and I believe I am not the same one. Offering a discount for a new replacement for a $400 watch that lasted only 1.5 years is simply not good enough. I would like to know what has happened to my watch and what can be offered to fix it. This does not give me confidence to purchase another product from Fitbit again

[Jlmemt]

Sadly, this is s pattern. They don't seem to care what happened or how to fix it.  

Enough of us are into tech enough that we like the latest and just usually take the upgrade offer. But I have seen the pattern and I am done with Fitbit "smart" watches. I am fortunate enough that I have a warranty replacement coming, but when that one quits in probably 8-14 months I will have decided what other company to give a try. Figuring that one may last at least a couple of years, I will be watching to see if Fitbit has changed its M.O. by then. Though based on the last couple of years, I won't hold my breath. 

[RayChoate3]

I've tried everything. It will not charge or turn on. It was fine one day and not the next. It's not even a year old!

[Jlmemt]

Very common. 

[Jebarson]

Good for you. At least yours will be replaced under warranty.

[Jlmemt]

Yes, while it is a pain I feel fortunate as so many have done the same
thing just out of warranty.
I had that with my phone, I am done with that company too.

A warranty is one thing, but no company seems to want to stand behind their
products anymore. When an expensive item breaks just out of warranty,
especially when there were issues before that like with the phone, and it
is a widespread and known problem they should do something. The phone
company just rushed out the new version.

[SilviaFitbit]

Hey everyone! Sorry for the delay in my reply. 

Thanks @Jnastsr. I'm glad to hear that they are shipping a new Fitbit Ionic. Hope you can continue reaching your exercise goals. 

Hey there @Jlmemt. Thanks for your feedback, this helps us to improve our Customer Service. When we're providing troubleshooting, we just want to make sure that all the troubleshooting has been done and that we can move forward with something else. 

Hey @Jebarson and @kenchen27. As mentioned before, our team reviews each case individually and the option that's given is based in the Fitbit Warranty. If there's any bug or anything happening to the watches, we'll make sure to communicate it to you. 

Welcome to the Community @RayChoate3. Thanks for the troubleshooting that you've tried. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email. 

I'll be around if you need further assistance. 

[SunsetRunner]

Wow! I'm amazed at the number of people having the same problem I just had. My Ionic ran out of battery power yesterday afternoon. I put on the charger like I've done many times and nothing -- no battery icon. nothing. No flashing green light. It's just dead. I've had it for 1 years and 5 months. I called Support and was on with them for about 30-40 minutes and we tried all the suggestions others have -- cleaned connectors, tried different chargers and ports, etc. My husband has an Ionic and I tried my charger on his and it worked without any problems. Of course, it's off warranty but they also offered me a discount on a new one. I'm in the same frame of mind -- why spend money on a watch that's going to die in a year. That's crazy!

[SunsetRunner]

I purchased mine in mid-December 2017 and when I called Support they weren't able to do anything for me. They were nice but nothing was resolved. Was your issue resolved?

[skicker21]

I have had my Ionic that had few problems in the beginning but once got those all smoothed out, has been an amazing device for me until yesterday late afternoon, nothing out of the ordinary for the day or use. Had good charge and went to look at time and was blank, unable to turn on or charge no matter what I have tired including different chargers and cleaning and buttons as described above in this forum. I really like my device, unfortunately I am a few weeks out of my 1 year warrenty. I received this watch Apr 24 2018. Please advise. 

Thanks~ skicker21~

[nycwalker]

@SilviaFitbit what about me? how about sending me the replacement as well?

[SunsetRunner]

Yes, @SilviaFitbit, replacements would be nice. I won't pay good money for another one that will die in a year even at a measly discount. And I'm certainly not going to recommend Fitbit to any one ever again. I used to rave about them. Quality has definitely deteriorated. I'm appalled at all the postings I'm seeing about the Ionic's failing after just one year or so. Fitbit should do something to uphold their integrity with their customers. I've owned Fitbits for years but at this point, don't plan to own another one again.