Fitbit Ionic won't charge or turn on

[pbath]

bought my ionic on the 27th December 2017 and today it is not charging or turning on, any tips? I have tried holding down the left button and the bottom right button for 20 seconds and nothing is happing

Moderator edit: updated subject for clarity

[Jlmemt]

Not the three times I tried before calling, or when they made me repeat it anyway.

[nanbolo]

Not me
Nan

[THE1EDGE]

Bought my Ionic 07/07/18,it is in immaculate condition and on 08/04/19 it stopped working completely. Today I had time to look into the problem, exhausting all the same troubleshooting suggestions and like many others discovering what a piece of junk I had purchased. 

When I called support I was finally offered the 25% Offer on a newer model with a explanation the battery was likely faulty.

Imagine that a 1 year life expectancy for this product.

I wonder if the new watches have the same warranty ?

Fool me once shame on you, fool me twice shame on me!

[Suskarmat83]

Couldn't have said it better myself. I purchased a garmin ...Fitbit is a
joke and I've been a customer for 4 yrs , not anymore.

[THE1EDGE]

My previous fitbit had issues with the straps and cracked face so I thought purchasing a more expensive version would be a upgrade....not!

Sent from my iPhone

[mkokit1]

Hello Team,

My ionic stooped charging I have tried all the option that were mentioned in the thread cleaning, changing cable and rest as well in the interval of 5 min .. 

i did keep ionic on charging for than and hour now and also tried charging by connected to laptop which does not work. Can you please look into this issue ? 

[Jgawel]

Please respond to the right person.
--
null

[mcosta]

@SilviaFitbit, I'll recap what I've posted previously about my Ionic in this thread so you can catch up:

1) It completely died on my wrist in August and is a brick. I bought it in November, 2017.

2) No amount of button pushing, cable changing, etc. will revive it. It's dead. Just like the dozens of other Ionics on this thread.

3) I have been a Fitbit customer since 2010.

4) I expect better customer service in response to a faulty device that was likely rushed to market.

5) The Ionic was released in October, 2017. There isn't a single Ionic out there that is even two years old.

5) Fitbit needs to stand behind its product. Ask Ionic owners to send their bricked devices to Fitbit, verify that they are 100% dead, and send us all new Ionics.

6) I also had an Aria scale that died just months after the one-year warranty. Fitbit needs to extend its base warranty to two years on all products.

7) Lots of competition for wearables today. You're going to lose your customer base if you can't stand behind your most expensive product.

7) Fitbit's lack of response to the Ionic's obvious issues indicates that Fitibit is likely to get out of the hardware business soon and become a software/app company instead.

[eduardovk]

@mcosta I agree with you. I had problems with my ionic as well with Fitbit support team. In my opinion, they simply do not care to the customers.

[wilsontc81]

Same problem here, same cheap excuse from customer service.

Waiting, ha, for a follow up to our call.

[mkokit1]

Yes.. I have not connected with them yet will wait for there response if at
they will 😊

[Jlmemt]

I hope your wrong about the software/app focus, my free fitness tracking phone app works better than theirs. 

Frankly, if they don't step up they need to resign to the fact that they only did beginning trackers and shut it down!

[Fezzer71]

Mine is exactly the same , nothing will restart it.

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

I appreciate the time you took to share your experience with our Support team. Each case is reviewed individually and the option provided is based in Fitbit Warranty. 

@Lirys and @Frogee, thanks for the details mentioned. I've shared your post with our Support team, they will continue assisting you and providing you with further options. 

I'll be around if you need further assistance. 

[SpheraNet]

What all of Fitbit continues to do, whether it be a Support or
Moderator...is ignore the real issues!

Ionic devices are faulty and Fitbit refuses to acknowledge and do something
about it...and satisfy valued customers.

Shame on Fitbit!

[Fezzer71]

I reported this problem to amazon who I bought it off, and they have sent out a new replacement ionic today . The same with my wife’s charge 3 which had stopped working.

[Suskarmat83]

Leave it for Amazon to do Fitbit's job. At least you are getting a
replacement.

[mkokit1]

Just to keep you guys updated, my ionic finally started charging after 2
days. I did keep my watch connected during this entire time and last night
saw 0% for some time and then it started charging by it self.

I talked to customer support to let them know the problem and keep a note
in case this issue come up again.

[Flashjones1]

Well it appears that everyone is having the same issue after 298 posts & that is just the ones that can be bothered posting ! I too have tied before & it is not the first time I have been fooled by FlatBit ! So I guess I am the fool & will be going elsewhere.

[FionaMoore-McG]

I am having the same issue. I have tried all the suggested methods. My Fitbit turned 1 sadly 3 weeks ago! Is it the case then that it’ll last a year and that’s it?! Is there someone I can speak with?