Fitbit OS 4.1.2 Firmware Update (70.7.27)

[MattFitbit]

Hello Ionic family!

We’re excited to announce the release of Fitbit OS 4.1.2.

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren’t distributed based on region or location and can reach anyone no matter where you reside.

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

We appreciate your patience while we work to roll this out to everyone. Looking forward to hearing everyone's feedback in the comments below. 🤖

[Beachbum2D]

If you are in the UK and it's under 2yrs old it will still under warranty

Log the issue with the retailer you purchased it from, then worry about getting swapped out. It's the date you report it that's relevant

[Bruneeto]

I'm in Belgium, sadly enough I bought it through fitbit... Guess who's not answering to any mail, tweet or post ...

[Backintm]

Contact customer support to report it. They may have a suggested fix but,
what's important is that you should be under warranty. If no fix, they will
send a replacement. For many of us either near the end or past the
warranty, there doesn't appear to be any real solution. I finally was
contacted by customer support who provided what appeared to be some
standard e-mail about checking batteries (my perfectly working Ionic had
the black screen of death after attempting the last update). I sent back 3
status e-mails and tried everything I could think of. It's now been weeks
with no watch and no reply nor fix. I recommended Fitbit to my swimming
pool friends and to family and their friends. Now, I fear I led all astray
with a product that works beautifully when it works but seems to have a
life span of under a year (and this was my 4th Fitbit watch). I believe
customer support is overwhelmed resulting in poor/awful/ineffective support

[crazybuckeye]

Ugh, my fitbit decided to 'upgrade' to the latest firmware.  While I don't have the black screen etc that others have experienced, my Ionic now doesn't record any steps or heartbeat, and the screen doesn't come on with motion anymore, you have to push the left button to see the time.

What I've done so far:

Restart the watch

Changed the watch face

Completely drain the battery and then charge from scratch

Deleted all the data and cache for the app on my phone

Uninstalled the app (and reinstalled).

Factory reset

Nothing fixed the issues, and my device is out of warranty so customer service will just offer me a 25% discount on another fitbit device (yeah, that's not going to happen).  I'm very disappointed with fitbit on this one.  It's not OK to screw up my perfectly functioning device and then turn around and say "hey, we'll give you a discount on buying another!".

[Flip611]

I thought the warranty is one year. If it is two I am happy because that means it is still under warranty. The bad news is I bought it from Fitbit online, and they seem to have gone AWOL (overwhelmed by this issue I imagine).

Why didn't they warn people when this started becoming an issue? I would have known not to "upgrade".

[dvpatel]

How does one get in touch with chat? I tried on Saturday and Sunday. Did not get anyone till I lost patience. I am trying right now, waited to watch the wait list go from 25 to 2. Now, I get a blank (Your Position in line: __)

I know there is a world wide pandemic but come on. I just waited 20 odd mins. No idea what to do next.

I do have a day job. Not sure how I can simply stop working to get in touch with someone. Am I expecting too much?

[dvpatel]

Chat was worthless. The BT errors are not happening right now. They won't even tell me if this **ahem** is under warranty or not. Only one line. All troubleshooting steps need to be done. Even though I am not getting the errors currently, he made me restart the watch. If/when I restart, the watch works for a day or half a day. It has always synced after throwing the errors and it only broke starting the prior update and this latest one did NOT do anything to fix it.

😞

[LMAOUDFB]

@Backintm 

This issue has been ongoing since July of 2019 from my awareness, Truthfully replacing the watch is NOT a fix its a Band-Aid until you rip it off and the scab that was attached to it. The TRUE solution is to fix the issue for ALL existing ionic, versa, versa 2 and how many other "smart" watches they have infected/destroyed with this. And they need to disconnect the fitbit from the "fitbit cloud" The watch should ONLY have communication with whatever your syncing with, Computer or Phone.

Personally one thing I found utterly ironic (not to stir trouble but...) how no one has brought up the privacy issue of our data being controlled by fitbit with NO option to opt-out short of deleting your account at which point the watch becomes useless.

(Funny my last post mysteriously vaporized, so I modified it so it doesnt happen again)

[MattFitbit]

Hi everyone,

We've just announced a new Fitbit OS 4.1.3 for all Fitbit Smartwatches. Please check out the new floated thread I posted for Ionic. 

I'm now going to close this thread from further comments. If you're experiencing any technical difficulties with your Ionic, please post a new topic to report or contact our Support team for more options.