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Fitbit Pay doesn't recognize Fitbit Wallet

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‎10-12-2017 14:37

‎10-12-2017 14:37

I was able to set up FitBit wallet in the Android app successfully, and I received an email from my bank that I'm good to go. I tested it on my watch and everything seemed to be in working order. 

 

A few few days later I tried to use the watch to make a purchase at BestBuy, but this time the watch said that in order to use Fitbit Pay, I have to add a credit card in the Wallet section of the app.  I checked the Wallet section of the app and the card is still there. 

 

Ive restarted the app, signed out and back in to the app, nothing works.

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3 REPLIES 3

‎11-07-2017 09:55 - edited ‎05-19-2025 10:02

‎11-07-2017 09:55 - edited ‎05-19-2025 10:02

It's nice to see you around the forums my friend @IslaReina! Can you verify if you entered and activated you PIN code for Fitbit Pay using these instructions?

Give this a shot and let me know if you're able to use Fitbit Pay once enabling your PIN code. Smiley Wink

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-07-2017 12:36 - edited ‎11-07-2017 13:42

In response to MarreFitbit

‎11-07-2017 12:36 - edited ‎11-07-2017 13:42

I ran into this issue yesterday, and I had to re-sync my card to fix it. Initially I had trouble getting the card to re-sync, but these steps seemed to have fixed it.

 

  1. Restart the tracker (not sure if this is strictly necessary)
  2. Kill and re-open the Fitbit app on your phone
  3. In the phone app, go to Wallet and tap Suspend Card
  4. Wait a few seconds and un-suspend the card
  5. Tap the button to sync your card

Edit: after posting this I checked my Ionic and found that I had been hit with this bug again. I tried to re-sync the card without restarting or suspending the card, and the tracker got stuck in a state where trying to view the card or swiping right-to-left to view my apps just showed a "Syncing card from phone..." screen. I had to do a hard reboot of the tracker and then the above steps fixed it for me.

 

This seems like a really bad bug. I wonder if it's related to a recent Fitbit app update, because I didn't have this problem before.

 

Edit 2: as @SunsetRunner pointed out in my other thread about this issue, this fix tends to only be temporary. For me, the card disappeared again after half an hour or so.

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‎11-07-2017 12:49 - edited ‎11-07-2017 13:40

In response to mlindgren

‎11-07-2017 12:49 - edited ‎11-07-2017 13:40

@IslaReina This is a known issue and has been reported to Fitbit support and commented here in several threads, https://community.fitbit.com/t5/Ionic/Fitbit-wallet-card-removed/td-p/2278488 for one, as well as the pinned “Using Fitbit Pay”.

 

Sadly nothing fixable at the moment.

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