Fitbit Pay stopped working after latest update

[Robyn-TWR]

Since the recent firmware update to the Ionic, Fitbit Pay has stopped working. I have deleted and reinstalled the card multiple times. I have also shutdown my Ionic and restarted it. Nothing works. At the payment point, my Ionic vibrates but the payment terminal asks me to insert it swipe my card. Obviously,, I can’t swipe or insert my watch - so something is no longer working correctly. Can Fitbit please help

[Robyn-TWR]

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@AntW wrote:

Hi @ina-fan. 

I don't think it matters whether you have all day sync on or off to allow the workaround to effective because fitbit pay only seems to work when the app is closed anyway. Mine is currently set to on.

The two critical points are:

1) only use fitbit pay when the app is totally closed, ie not running in the background.

2) reset your watch once the app has been closed and don't open it again. If you do open the app and it syncs with your watch, fitbit pay will stop working. Then you'll have to close the app and reset your watch again.

To be clear of you want to use the app, feel free to, but make sure you close the app fully and reset your watch each time if you want fitbit pay to work.

I hope this helps!

And fingers crossed for a proper fix from fitbit soon.

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I agree 100% with the above. 

Fitbit support have now acknowledged to me in an email that this is a known issue and that they are working on a permanent solution. I hope it comes soon.  In the meantime this works. Support told me to turn all day sync ofrom too, and I did so, but I actually agree with @AntW that it makes no difference. The App must be closed down completely, then you restart the Ionic before each Pay transaction. 

[RJFord]

Thanks very much @Robyn-TWR, is pleasing to see Fitbit have finally acknowledged they introduced an issue and will fix it. Is a shame has taken 5 weeks for this to occur and I’m still waiting on support to contact me for my logged support call. A very poor customer experience all round but at least we have more light at the end of the tunnel now.

cheers

rich

[tiniree]

I’m having the exact same issue! I’ve contacted my bank and they say it’s Fitbit Pay. I contact Fitbit and they say it’s the merchants terminal!

[jonb1760]

Refer to @AntW’s work around in this post. Seems to work for all.

Regards Jon.

[SantiR]

@Rob-Dogg I hope you're doing well! Thank you very much for taking the time to share the workaround that helped you out with this. Hopefully, this will be helpful for other users too. 

@Robyn-TWR Thanks for your reply and for sharing your input and feedback on this thread.

@RJFord Thanks for sharing your feedback. Have you received a reply from customer support already? 

@tiniree It's great to see you in the Fitbit forums! Thanks for contacting customer support regarding this. Have you tried @AntW's workaround just as @jonb1760 suggested?

Keep me posted! 

[RJFord]

@SantiR - zero contact from your support area. Very disappointing after such a long time

[SunsetRunner]

Fitbit have made the new update 2.87. Hope it solves our paying problem. 

[YojanaFitbit]

Hi @RJFord, thanks for sharing your feedback. I've contacted our support team and you should have a response from them.

Nice to see you here, @SunsetRunner. Thanks for the heads up! I hope it helps. We'll be waiting your comments about it. 

See you around. 

[SunsetRunner]

I have tried to pay, and nów its works, without workaround. 

[ina-fan]

Just tried mine and it worked without workaround.

[SantiR]

@ina-fan @SunsetRunner I hope you're doing well! Thanks for updating on this thread. I'm really glad to read that it is now working properly. Hopefully, it will work properly for other users too.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Brad131]

I'm still having the same issue after the recent app update. Is anyone else still experiencing it after the update? I am not having any luck with the support team directly, I've asked for updates but they've gone quiet.

[Colinm39]

Since my last post I have had no issues. Today I paid in my local shops and the owner just told me he had replaced his Tap terminal because too many Tap payers were complaining.  Which adds fuel to my previous posts that it's not always the Ionic.  This particular terminal was flukey in the past with my Ionic and the message, "insert your card" etc as many others are complaining.

Since the upgraded machine he has had no issues and that's in a very busy shopping mall in Oakleigh, Melbourne.

I have also had App 2.86 and App 2.87 on my Android, again nothing to report.

[MrRoy]

Fitbit pay successfully completed my transaction without the work around after the software update. Now I will be glad when more banks, as Citibank, are supported.

Roy

[RJFord]

I concur. I did the Fitbit phone app upgrade earlier this week and have done many successful transactions at various vendors without closing app and restarting watch.

cheers

rich

[SantiR]

@Brad131 Welcome to the Fitbit family! Thanks for taking the time to share the experience you are having with Fitbit Pay. Thanks for contacting customer support regarding this. I'm sure they will provide you with an update soon.

Have you had trouble in different pay terminals? 

@Colinm39 Thanks for sharing that information. Pay terminals are sometimes the root of the issues. I'm glad you are able to use this feature at your local shop. Thanks for sharing those specifications.

@MrRoy @RJFord I hope you're doing well! Thanks for confirming that you are now able to do transactions with Fitbit Pay. I'm glad you are back on track now.

Keep me posted! 

[Brad131]

Hi guys

After yet another round of removing the tracker, doing a factory reset, and adding back again I have been able to make payments again. This is since yesterday, so hopefully it lasts. It has been really frustrating to say the least.

[tiniree]

I went thru the same. Fitpay worked at first, then stopped. I had to delete
everything, reinstall.... still didn’t work.

Did the factory reset as a last resort. It’s worked since (two weeks), but
I’m holding my breath. I refuse to have to do this again! Pain in the
neck to have to reinstall all my info, apps, medical info, etc.

If it goes down again, I’ll be looking at an Apple Watch.

[moore1emu]

I'm still having the issue after the app update

[SantiR]

@Brad131 Welcome to the Fitbit family! Thanks for taking the time to share the experience you have had with Fitbit Pay so far. I'm really glad to read that this feature is now working properly for you. Thanks for sharing the steps you tried to get this sorted; I'm sure this will be helpful for other users too. 

@tiniree I hope you're doing well! I'm really glad to read that Fitbit Pay is now working for you too. I'm sure it will continue to work properly. Thanks for also sharing the steps you did in order to sort this out.  

@moore1emu Welcome to the Fitbit forums! Thanks for letting me know that you are experiencing this situation with Fitbit Pay. 

Please try a factory reset on your watch and then add the card back. This has helped other users in the past. 

Hope this helps. Keep me posted!