Fitbit Warranty for Ionic

[jonsthyork]

I have had four devices over the last five years, 10 months ago my Ionic device became faulty after a lengthy email process I was offered a new device at a discounted rate. The new adidas Ionic device has now also developed problems. I have reported this problem to Fitbit and am very disappointed to find that I won't be offered a new replacement free of charge nor a full refund, but a 35% discount on some older models as a good will gesture. I find this type of customer service poor and even more disappointing that I don't appear to be on my own in terms of owning a poor product backed up with a poor response to my issue. In the UK a full 12 months manufacture's warranty applies and as such I expected a new replacement or refund.

Moderator Edit: Clarified subject

[SilviaFitbit]

@jonsthyork Welcome back to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate that you've been a Fitbit user for the last 5 years. I shared your post with our Support team and they mentioned you already have an open case with them, please continue the communication through email as they have access to your case details and will provide the appropriate options. 

Check the Fitbit Warranty here. 

Have a great week.