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Fitbit app doesn’t work

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‎12-15-2018 14:45

‎12-15-2018 14:45

When I tap the Fitbit app to open it the screen goes black. I haven’t tried deleting it and reinstalling because I don’t want to lose my data. Any other tips?

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‎12-15-2018 15:30

‎12-15-2018 15:30

Hi @Koleen85

 

The data previously uploaded to Fitbit is kept on the servers and the current data is on your device and will remain there for a few days. Your device will store seven days of full data.

 

Try removing the app and turning off bluetooth. Then restart the phone, reinstall the app and turn on bluetooth.

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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