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Fitbit ionic adidas

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‎07-31-2018 09:01

‎07-31-2018 09:01

We purchased the Fitbit ionic Adidas for my daughter this past Sunday. We followed the steps to set it up. It is connected to our WiFi and we can also get it to sync via Bluetooth.  The problem  is we can't get it to track any stats or show us anything other that the Fitbit dots logo. Please help. I even watched YouTube videos and I can't get this war ch to do anything .This is super frustrating after spending $300.

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4 REPLIES 4

‎07-31-2018 10:10

‎07-31-2018 10:10

Try a Restart and do it several times if necessary. And here is the User Manual that may help.

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‎07-31-2018 18:26

In response to SunsetRunner

‎07-31-2018 18:26

I tried that three times, but it didn't work. I unloaded Fitbit from her phoNE and then reloaded 

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‎07-31-2018 18:28

In response to SunsetRunner

‎07-31-2018 18:28

I tried that three times, but it didn't work. I unloaded Fitbit from her phoNE and then reloaded everything.  It is now working.  Thank you for your help. I really appreciate it. 

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‎07-31-2018 20:52

In response to Tm54

‎07-31-2018 20:52

Hello @Tm54 and welcome!  @SunsetRunner gave you some great advice and I'm glad your Ionic Adidas Edition is up and running.  As an owner of the Adidas Edition as well (Love it), please post back here should you need any further assistance!  Thanks and keep on STEPPING............

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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