Fitbit ionic iOS syncing issue

[Mollyh7590]

As of 6:48 pm yesterday my Fitbit ionic won’t sync with my iPhone app. My fiancée also has the ionic and it stopped syncing at exactly the same time. I’ve tried all the normal fixes. Turning blue tooth off and on, restarting the phone, restarting my watch. I removed the device from my app in order to re-set up (referenced in previous posts) and now it won’t locate my tracker at all to add it back as a device. I think Fitbit needs to push an update for the app....

[jenc143]

I'm having the same problem. Turned Bluetooth off and on, restarted phone, restarted watch. Removed the device from app, took app off phone, restarted app. The iPhone finds it via bluetooth during setup but the wheel of death keeps turning at "connecting to Tracker"  

[Mollyh7590]

Gave mine another try...stilling doing the same thing. It finds it but it just keeps saying "connecting to tracker" and never does

[Omerta]

Maybe it's an iOS problem! Contact their support team too.

[Videochick]

Same here.  Spinning, spinning...

[omertokus]

Same one 😞

https://community.fitbit.com/t5/Ionic/Somebody-HELP-Sync-Problem/td-p/2609599

[jenc143]

I called and Fitbit support got me up and running again. Had to hold left and lower right button for longer to turn off to get code to restart !! Happy!!!

Sent from my iPhone

[StewartH]

This is not iOS problem,  I have it paired with Samsung Tab S3 and it will not pair 

Holding buttons down and restarting it will fix this issue.

Fitbit - many people having this problem on different clients and needs to fix ASAP.