Fitbit pay not working

[Jamjoe1]

Hi,I have been using Fitbit pay for about 12 months no problem but about 3 weeks ago it stop working just beeps at the terminal and nothing happens. I have tried restarting ionic and phone and also deleted my card and reinstalled it but nothing works, any ideas would be appreciated,thanks in advance.

[SilviaFitbit]

A warm welcome to the Community @Jamjoe1! Sorry to hear that you started having issues with Fitbit Pay. Thanks for the troubleshooting that you've tried. 

I've noticed that this procedure has worked for some users on the Community, please try following each steps by step: 

• Remove card from Wallet app 
• Uninstall Wallet app 
• Delete Fitbit app from your phone
• Shutdown Ionic 
• Reinstall Fitbit app 
• Reinstall Wallet app 
• Re add your card 
• Restart Ionic 
• Factory reset Ionic

Hope this helps. I'll be around if you need further assistance. 

[Jamjoe1]

Hi
I have tried what you suggested but no good still beeps at terminal and does nothing, anymore suggestions would be appreciated.

Thanks

Jamjoe1

Sent from my iPhone

[1gg1]

Jamjoe1, I’m in the same position. Same sequence of events and conducted the same troubleshooting tips listed. 

[SilviaFitbit]

Thanks for getting back @Jamjoe1 and @1gg1. Sorry to hear that Fitbit Pay is still not working. In this case, I've shared your post with our Support team. They will continue assisting you on this matter. 

I'll be around if you need further assistance.