Glitching display and not syncing

[Engine811Chick]

This is my very last attempt to get my Fitbit fixed before switching to an Apple iWatch. Recently I woke up one day and my Fitbit just completely stopped working. The screen went black and I couldn’t get it to restart or do anything for me. I charged it, cleared the charging port and charger of any possible debris. I’ve done the factory reset. I’ve tried to restart it. There’s nothing that you could suggest for me to do that I haven't already tried or looked up in a forum. The screen is now glitching. My phone detects the Fitbit. But when it’s time to update, it gets to 5% and says that the tracker is not close enough and lost connection. I can’t get the watch face or green glow. They’re literally sitting right next to each other. I’ve tried doing it through Bluetooth, I tried doing it through the Wi-Fi set up. Absolutely nothing is working. I contacted customer support, and since my Fitbit is a little bit over a year old, they will not send me a new one. I have been a Fitbit customer for six years now. The fact that this is not the first time a Fitbit of mine has crapped out on me right after a year mark, I’m beginning to think that this technology is poor. I am getting tired of spending more and more money on another Fitbit. I did it the other two times because I loved the product so much. But I’m getting to a point where I feel like it is lousy. I take care of my electronics. I make sure I read all the instructions before using them. I use this device every single day. I’m active working in a trauma center and am a volunteer emt/ff. 

If you have any suggestions, please let me know. This is my last attempt to fix my ionic before saying goodbye to Fitbit. I refuse to pay $250 on something that will die right outside of warranty. This was a gift to myself. Electronics are a luxury. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Engine811Chick, welcome to the Community Forums! 

I appreciate all the information and details that were shared in your post, totally understand how frustrating this matter can be for you, your effort and patience troubleshooting this situation prior to posting are appreciated as well. Since our Customer Support team provided you assistance with the inconvenience you experienced with your Ionic device, my best advice will be to contact them back if you have any additional questions about the outcome of your case for more information and details. For a better understanding of the information that they provided to you, please check our warranty policies here.

I'll be around if you need anything else.

[LizEdwards]

I've had the same issue with my Ionic for months. I've had to redownload the app, restart my Ionic multiple times, remove the device and try to add it again to the app...

Just now, I did all of these steps. And it kept glitching out after entering the pin to "Found it" saying it will not work. So, I factory reset it. Now the thing won't turn on and I'm super disappointed. I have searched endlessly on these forums and discussions for a fix - but not one rep seems to have a straight fix for it. 

I got this for my birthday and I love it - but this product is definitely lacking behind the Blaze I had, to be 100% honest. Just sucks, cause it hasn't even been a year since I got it... I'm sitting at a solid 4/10 stars for my Ionic because it has done nothing but cause my sync errors and everything else. Super disappointing.

Moderator edit: Format 

[Engine811Chick]

Ugh, I am SO sorry. I know exactly how you’re feeling right now. It’s so frustrating when you just want the darn thing to work!!!! I got mine to sync & turn on finally, after MULTIPLE attempts. But unfortunately,  the screen keeps fading out. 

My best advice to you is, send your Fitbit back now before the warranty expires after a year! Because after that, you’re screwed. And they’ll make you pay for a brand new one, which again, I think is kinda messed up!!!!

I hope you find a solution or a replacement soon! 

[Engine811Chick]

Hi. I understand the policy, and the year warranty, which is an overall Fitbit “guideline.” I know that it is not the customer service rep’s decision, but based off of a standardized company policy. I am just frustrated because the overall answer every time, is a 25% off code for a brand new Fitbit... when less than a year and a half ago, I paid $200 with another coupon code. It’s just inconveniencing to keep paying for faulty technology. I appreciate the feedback.