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Green rectangles on screen

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‎04-07-2020 06:16 - last edited on ‎04-15-2020 17:19 by Fitbit Moderator

‎04-07-2020 06:16 - last edited on ‎04-15-2020 17:19 by Fitbit Moderator

During an update my ionic brought up these funny green squares and will not let me reset. I was using a custom screen and following a lot of the instructions on this site I have now deleted the ionic off my iPhone but after updating over and over and over but it is still stuck.  I can pair but because of the screen stuck, I can’t see the four digit code to resync.


help please!

 

Moderator edit: Subject for clarity 

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‎04-15-2020 17:18

‎04-15-2020 17:18

Hello there @Bemis, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to follow the steps that are specified on: https://help.fitbit.com/articles/Help_article/1186 to restart your Ionic device.

 

Let me know if the issue persists and if you have any additional questions.

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