help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate accuracy

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2019 12:06 - last edited on ‎08-25-2019 20:16 by Fitbit Moderator

‎08-24-2019 12:06 - last edited on ‎08-25-2019 20:16 by Fitbit Moderator

Heart rate readings not accurate. Running high all the time. 

Even when it is not on wrist HR is readings are 77-80 bpm. 

Watch is only about 10 days old. 

I have soft reboot. and factory reset. Same results. 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎08-25-2019 19:33 - last edited on ‎09-23-2025 11:31 by Fitbit Moderator

‎08-25-2019 19:33 - last edited on ‎09-23-2025 11:31 by Fitbit Moderator

Welcome to the Community Forums @RepaDave!

First, I'd like to appreciate your effort and patience troubleshooting your device prior to posting. If you were exercising when you noticed discrepancies in your heart-rate readings, the type of exercise or the position of the device may be the cause. See our help article for more information.

Let me know how it goes.

Best Answer
0 Votes

‎08-26-2019 08:33

In response to RicardoFitbit

‎08-26-2019 08:33

Thx HR reading was high even when not on my wrist. And elevated MAX 206hr during workout. And it averaged about 77HR after I took it off my wrist for over two hours. Then perform another factory reset.

  

Did another factory reset and got a 100% charge then overnight, before wearing again. It seemed to be working fine for a few hours this morning and then now NO HR reading at all. 

Best Answer
0 Votes