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Heart rate sensors not working

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‎04-07-2020 22:58 - last edited on ‎04-15-2020 16:58 by Fitbit Moderator

‎04-07-2020 22:58 - last edited on ‎04-15-2020 16:58 by Fitbit Moderator

Hi

The lights have stopped working on my Ionic and therefore the HR function does not work any more. I have tred resetting the fitbit ans have also gone in to the settings and turning the HR function on and off and resetting in between etc as per the many suggestions on the help forum and the FAQ's section. Please help as I use this a lot for health reasons and am a bit stuck without it.

Kind Regards

 

Moderator edit: Subject for clarity 

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‎04-15-2020 16:58

‎04-15-2020 16:58

Hi @ChapIonic, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for all the details that were shared in your post. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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