Help articles page not in English

[Dzchaney]

Help articles page no longer comes up in English.

Moderator edit: Updated subject for clarity 

[Dzchaney]

Fitbit can’t connect to WiFi network.

[SilviaFitbit]

It's great to see you around @Dzchaney. I'll be happy to help you with your inquiry. 

I would like you to provide me with the help article that you would like to see in English but it's not translated. Please make sure that you've set the language to English at the bottom of the page, you can check help articles here.

I'll be around if you need further assistance. 

[Dzchaney]

Seems to come and go, one time it appeared to be German, next time Chinese. Display is English at age moment.

Problem now is, unable to sync, won’t connect to WiFi. I did run the firmware update.

Sent from my Iphone

[SilviaFitbit]

Thanks for getting back @Dzchaney. I've merged you other post to this thread so we can keep everything organized. 

I would like you to make sure that your Dashboard is set to English, if you see that the language is changing, you can change the setting at the bottom of the page, see the screenshot below: 

Thanks for letting me know that you have the latest firmware version. Regarding the syncing issue you're experiencing, please try this syncing troubleshooting and check these tips in how to connect your Ionic to Wi-Fi. 

Let me know how it goes.