How do I remove 4 digit security code

[Cglasgow]

Need directions on how to removal a 4-digit security pin from my Ionic.

[SantiR · Accepted solution]

@Cglasgow Welcome to the Fitbit family! Thanks for taking the time to post your inquiry about how to remove the device lock on your Ionic.

Try the following:

1. From the Fitbit app dashboard, tap the Account icon > your device image. 
2. Tap Device Lock.
3. Tap or click to change your device lock setting.

Check the screen shot below:

Hope this helps. Keep me posted! 

[Cglasgow]

Thanks!


Sent from my Verizon, Samsung Galaxy smartphone

[Dposey]

I have a ionic...dashboard doesn't look look alum

[SunsetRunner]

I have the same problem. There is a loading screen with "Checking pin" and then I receive an error message. HTTP 500.

[Tim31415]

I have the reverse problem: I am trying to enable device lock (since I'd like to use fitbit pay).

However, it will not work! Whether I try to add a card to a wallet (which needs a pin code for the watch), or whether I try to enable device lock it always says: "checking pin code" forever. I have tried unpairing, deregistering, bluetooth on/off, and even a factory reset. 

It seems to me the software regarding "pin" has some serious bugs.

I am interested in the solution for my problem as well.

[Dposey]

I don't like having to enter code everytime to use device after a brief time out.. I have disabled my lock code but it still doesn't work




Get Outlook for Android

[Zee1308]

Yes, i am getting same in Ionic which 2 days old. Fitbit customer support doesnt have answer to it.

Anyone here can help?

[SilviaFitbit]

Welcome to the Community @Dposey. If you have disabled the pin code, it shouldn't ask you for it. I would like you to perform a factory reset by doing the following: 

- Go to your Ionic's settings 

- Scroll down until you see About 

- Then tap on Factory Reset 

A warm welcome to the Community @SunsetRunner. I appreciate the details that you've mentioned. The issue that you're describing usually happens when users have deleted their original account and now they are trying to set it up the watch to a new account. Can you confirm this? So, I can provide you with the correct troubleshooting. 

If you didn't delete your account but you're seeing the unlock with your phone, then try the steps mentioned in this article. 

It's great to see you around @Tim31415. Thanks for the details that you've mentioned and the troubleshooting that you've tried. I've shared your post with our Support team, they will continue assisting you on this matter. 

It's great to see you around @Zee1308. Thanks for letting me know that you already have a case with our Support team. I would like you to continue the communication through email, they will provide you with options based in your Fitbit Warranty. 

I'll be around if you need further assistance. 

[SunsetRunner]

Hi Silvia,

I havent deleted my account, this error appeared since the first pairing as well. So I never had a chance to even assign a pin code because it never prompted me to. 

I tried following the steps in the article, but after clicking on Device Lock I receive a "checking for pin" message and then an "error 500" message.

I should also mention that i am using a fitbit charge 3.

Thank you for responding!

[SilviaFitbit]

Thank you for getting back @SunsetRunner. I appreciate the details that you've mentioned. I was checking the Charge 3 forums and I found someone that mentioned that if you unpaired all your Bluetooth devices from your phone and then attempt to set it up again. 

You can also double check this thread for more details in what the users are mentioning. 

I'll be around if you need further assistance.