How do I disable the PIN (Device Lock)?

[Fozzy0007]

I just got my new Fitbit Ionic and I was playing around with it.  I enabled the PIN and now i'd like to disable it, but I cannot find a way to do that. I had gone through the wallet app, but did not enter a credit card.  I tried uninstalling the wallet app, but I still don't see a way to remove/disable the PIN.  I can reset the PIN, but not disable it.  How can I disable it so I don't have to enter it in if I don't want/need payments? 

Moderator edit: format. 

[wmchapman]

Not done from the tracker itself @Fozzy0007

Use your mobile,

To change the device lock setting:

1. On Fitbit app dashboard, tap or click the Account icon () > your device image.
2. Tap or click Device Lock.
3. Tap or click to change your device lock setting.

Let us know how it goes...

help with device lock

[Jorkal]

Your pin code is to unlock your device, not your payment pincode!

[Fozzy0007]

I don't see an option for "Device Lock"... 

I tap the Account Icon

i tap the ionic icon

i don't see Device Lock... i do see "Pin enabled"... if i tap that it only gives me the option to reset the PIN, not turn it off.

i tried deactivating the wallet app, but i still haven't seen it allow me to turn off the PIN entirely

(I'm using the Android Fitbit App for the above)

[Fozzy0007]

after my last response, i checked to see if there were updates to the Fitbit app waiting, and there was... it is not disabled... thanks for the help!

[SunsetRunner]

You're the lucky one, every time I try to enable the Device Lock I get a message indicating the firmware is not up to date, odd as it took 1 hour to do the update in the first place.

Overall very disappointed after "3" factory resets, device lock and wifi don't work. This is on the verge of going back.

[SunsetRunner]

Me again.

After factory reset number 4 the fitbit app updated the Ionic, then another update, so 2 version updates and it now works. 

Fitbit are you acting like Microsoft in releasing before fully testing and letting your loyal customers tell you about bugs!!!

[DevanH]

i got my ionic this morning. Set up device lock, updated the device and my fitbit app (on android), and still dont see a device lock option under account settings. Maybe post a screenshot... i dont know. 
So  far I can't sync music, pandora, or turn off the pin code.

[Jorkal]

[DonaldMReif]

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@Jorkal wrote:

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What phone are you using?

[Jorkal]

IPhone 7+

[Kelmad]

Hi, this doesn't appear to work on my Android. There is no 'Device Lock' option. Do you know how I might go about it? TIA 🙂

[erikarimes]

yes, i just got the fitbit (Sydney, Australia) i use android and I can not disable the PIN, it is very frustrating!!!!!

[Kelmad]

I ended up doing a factory reset.

[avanarden]

On android the pin appears to be you phone pin.

They should use the android pin activity for this,

[ummbubbles]

This did not work on my android. However I went to account - ionic - then scrolled down to pin. Type in your backup password (mine was the same as fitbit.com) Once you are in I clicked on swipe and said no security and the password was removed. 

[ummbubbles]

I lied the pin is back.... 

[SunsetRunner]

This is so infuriating. This on top of hours agonizing over music syncing that still doesn't work. I have so much hate and disgust for this device and the whole Fitbit company. We are all so stupid to spend so much money on this half-baked horror.

[avanarden]

Ultimately, I had to find my old ipad pair with that then use the iOS app to remove the pin.

Might be easier to factory reset

[a49nnrgrl]

Did not work for me. 😞