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How to calibrate the Ionic?

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‎10-07-2020 01:37 - last edited on ‎10-09-2020 16:24 by Fitbit Moderator

‎10-07-2020 01:37 - last edited on ‎10-09-2020 16:24 by Fitbit Moderator

Hi all, I am stumpt on how to calibrate my Ionic, I purchased it yesterday and it took 6 hours to sinc and install then at midnight it said it needed to calibrate so I started that but after several hours it had failed to calibrate so I selected the later icon and went to bed so now I need to calibrate and can't figure out how to initiate.

Quite frankly so far underwhelmed by it.

It's a lot of faff and not really intuitive.

 

Moderator Edit: Clarified subject

 

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‎10-09-2020 16:17

‎10-09-2020 16:17

@Andie75 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

 

I appreciate the detailed information shared, I see where you're coming from. 

 

In this case, I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist. 

 

I'll be around if you have any additional questions. 

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