How to successfully set up your Ionic?

[Boiiiiiii69420]

Bought my new ionic a few hours ago, tried everything, and I mean everything in order to try get it to update but nothing worked. Tried it on 3 different devices but didn't work. Literally I've tried everything. HOWEVER I have just deleted my old fitbit account and made a new one and its working now. yay

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @Boiiiiiii69420. I'm glad to hear that you bought a Fitbit Ionic. 

I appreciate the troubleshooting tried and the details mentioned. I'm glad to hear that you got it working when you made a new account. 

In case you want to learn more about your new Fitbit Ionic, check the Product Manual here. 

I'll be around if you need further assistance. 

[marcf123]

Silviafitbit,

THe exact same thing has happened to me, but I am not willing to delete my account as I have 4 years of information and at least 3000 miles of information.  What other solutions do you have?

[SilviaFitbit]

Hey @marcf123. Thanks for the details mentioned. You don't have to delete your account, this is what worked for another user but there might be another things that can work for different users in the Community. 

I would like you to make sure that you're following this procedure to set up your Ionic. If you keep having issues, then try the procedure in this article: Why can't I set up my Fitbit device?. 

I'll be around if you need further assistance.