help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Huawei Mate 9 as compatible device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-10-2018 10:57

‎03-10-2018 10:57

Can you add Huawei mate 9 as another compatible device? It seems like my ionic do not sync with my phone even after one week.

Best Answer
0 Votes
8 REPLIES 8

‎03-10-2018 16:58

‎03-10-2018 16:58

May I ask what device was used to setup the ionic? 

Best Answer
0 Votes

‎03-20-2018 07:16

‎03-20-2018 07:16

I am also frustrated that my new ionic doesn't sync with my Huawei Mate 9. This is crazy.... I really don't want to have to send this back.... But.... 

Best Answer
0 Votes

‎03-20-2018 17:36

In response to Rich_Laue

‎03-20-2018 17:36

Huawei Mate 9

Best Answer
0 Votes

‎03-26-2018 10:25

In response to Sharonyeap94

‎03-26-2018 10:25

any news on compatibility? I am having same problems with Charge 2, the funny?! thing is it worked just fine until February. Since then wont budge. I was waiting on pins and needles for the Versa, but if Ionic has this problem too, I will definitely not preorder and wait until compatibility will be corrected. It is silly, Huawei is not a noname brand, why other fitness apps from Polar, Garmin do not have this issue?! only Fitbit. I was so looking forward to Versa, silly me.

Best Answer
0 Votes

‎04-03-2018 07:08

‎04-03-2018 07:08

Ditto for the Mate 9.  Worked for a month, then stopped.  My Ionic is great, but half the reason for the purchase  was to receive notifications.  If I cant get it to work, I'm better off with a different product that will actually work.

 

Anything from Fitbit?

Best Answer
0 Votes

‎04-03-2018 07:21

In response to Shappie

‎04-03-2018 07:21

Not a peep. I really do not get the company's policy. How is it that others get it to work and Fitbit expect me to buy phones only they approve? How in the world should that work? I am running short on ideas, I was really looking forward to Versa.

Best Answer
0 Votes

‎07-10-2018 03:53

‎07-10-2018 03:53

I have the same issue with my Fitbit Blaze and my Huawei Mate 9. It tells me to restart my phone. I do that, unpair my device and pair it again, uninstalled the app and installed it again. Now blaze does not connect at all. My husband has the same issue and he has the same phone as I do. It's very disappointing that we cannot connect our blaze with our phones.

Best Answer
0 Votes

‎08-15-2018 21:42

‎08-15-2018 21:42

I just bought a Fitbit Versa and I have a Huawei Mate 9 phone. It works great for me. I am able to receive notifications and respond to messages on the watch. I haven't had any problems so far. 

Best Answer
0 Votes