04-12-2018
09:00
- last edited on
04-13-2018
06:29
by
MarreFitbit
04-12-2018
09:00
- last edited on
04-13-2018
06:29
by
MarreFitbit
Hi wondering if anyone has got the new HUAWEI P20 phone yet to see if its compatible with the fitbit IONIC, as I'm tempted
Moderator edit: updated subject for clarity
05-16-2018 23:07
05-16-2018 23:07
1. Mobile -> Battery -> App Launch -> FitBit -> Disable "Manage Manually".
2. Fitbit -> Notifications -> App Notications -> Enable WhatApps, WeChat etc.
3. Fitbit -> General -> Enable Always Connected and Keep-Alive Widget
4. Restart your mobile.
05-17-2018 00:34
05-17-2018 00:34
05-17-2018 01:51
05-17-2018 01:51
05-17-2018 01:53
05-17-2018 01:53
06-28-2018 00:20
06-28-2018 00:20
Hello
I recently bought a Huawei P20 lite only to find that it is not compatable with my Ionic. I tried everything suggested online and nothing worked.
Last night i enabled bluetooth tethering on the off chance and it worked straight away.
It's in Settings>Wireless & Networks>Tethering & Portable hotspots.
06-29-2018 06:56
06-29-2018 06:56
07-20-2018 00:12
07-20-2018 00:12
Don't buy fitbit ionic o ly compatible to older hand phones don't work on my honor view 10 n Huawei P20 pro
08-21-2018 02:12
08-21-2018 02:12
Hey Dave
The Huawei P20 lite is not compatible at all with the Ionic. We discovered this when we purchased the phone. The Blaze also struggles with automatic synching - very frustrating.
08-21-2018 12:44
08-21-2018 12:44
Will Huawei P20 lite ever be compatible with Ionic? It was syncing until last week 17 August then just stopped working.
Very disappointed!
08-21-2018 13:29
08-21-2018 13:29
Removed my ionic from Fitbit
Uninstalled Fitbit
Disconnected Bluetooth
Reinstalled Fitbit
Restarted phone
Re-added ionic
It connected and synced!
Hope this helps
08-21-2018 15:51
08-21-2018 15:51
Hi knoedel321
How did you get around the syncing and notification issues most P20 users have been grappling with? Would appreciate it if you could share your experience with the P20 and Versa/Ionic here thanks!
@knoedel321 wrote:P20 and P20 pro work fine. Iuse the P20 pro with the Ionic but briefly had the versa. Works fine too👍
I just like the Ionic better
08-23-2018 08:40
08-23-2018 08:40
08-23-2018 09:48
08-23-2018 09:48
Hi everyone! Sorry to hear about the syncing issues you've been experiencing with the Huawei P20. I'd recommend double checking the tips and recommendations I've shared in my post above.
Note that the devices on this list have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device.
Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone meets the minimum operating system requirements.
Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.
We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.
Please let me know if you have any other questions.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-08-2018 01:42
10-08-2018 01:42
I have just got the p20 and cannot get the ionic to pair with the phone it seems to be an android problem
10-08-2018 02:04
10-08-2018 02:04
10-08-2018 02:25
10-08-2018 02:25
10-09-2018 08:42
10-09-2018 08:42
Our team is always testing new phones, blah blah....
All the phones on the list, exept apple and samsung models, are dinosaures.
That's convinient, if you have sync problems, just say that the phone is not compatible. I dare you to find a recent compatible phone on your list that isnt apple or samsung!
10-09-2018 16:34
10-09-2018 16:34
Mine's a P20 lite phone as well. I just got my Ionic adidas today. It got set-up without any trouble the first time, but ever since it won't connect at all. I factory reset it, now it doesn't get set-up anywhere. It doesn't connect to my PC either. Now I just have a brand new ionic that does nothing. Extremely disappointed.
10-09-2018 23:10
10-09-2018 23:10
10-09-2018 23:14
10-09-2018 23:14