help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I don't have SPO2 feature - Feedback about Premium

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2020 00:49 - last edited on ‎02-19-2020 12:05 by Fitbit Moderator

‎02-18-2020 00:49 - last edited on ‎02-19-2020 12:05 by Fitbit Moderator

Dear Fitbit,

 

I've read recently, that there is an update rollout coming in january, and SPO2 estimated data will be available!

It's middle of february, and I didn't get this feature!

Furthermore, there are 2 icons in sleep log (a night's sleep record) area with locked padlock! 

Yes, I know, I should pay for unlock it! 

I bought my wearable in december, but after 2 months I have to say, I regret it!

It's an adidas edition (there wasn't any high-priced model from fitbit) and expected more value!

Really, should I pay for premium using it for what is its original purpose??

Does here owner really count? Or just a potential buyer?

 

Ferenc,

Europe/Hungary/Budapest

 

Moderator edit: Subject for clarity 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎02-19-2020 12:25

In response to RicardoFitbit

‎02-19-2020 12:25

Hi @SunsetRunner as @RicardoFitbit said the EOV functionality is rolling out gradually (even most of the Community Council members have yet to receive it) so it is just a case of being patient.  

View best answer in original post

Best Answer
3 REPLIES 3

‎02-19-2020 12:04

‎02-19-2020 12:04

Hello @SunsetRunner, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Ionic Adidas, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

To learn more about Fitbit Premium, please check our help article: What should I know about Fitbit Premium? and to learn more about the Estimated Oxygen Variation, please check: How do I track my estimated oxygen variation in the Fitbit app?. Keep in mind that the EOV feature is available just for some users at this moment, please keep your Fitbit app up to date to receive such feature in the future. 

 

Let me know if you have any additional questions.

Best Answer
0 Votes

‎02-19-2020 12:25

In response to RicardoFitbit

‎02-19-2020 12:25

Hi @SunsetRunner as @RicardoFitbit said the EOV functionality is rolling out gradually (even most of the Community Council members have yet to receive it) so it is just a case of being patient.  

Best Answer

‎02-20-2020 01:52

In response to RicardoFitbit

‎02-20-2020 01:52

Hi 

I appreciate your feedback, it was reassuring! 

Today as I woken up, EOV graph occured in sleep log! Furthermore from the first day use(2019.12.25) are data available!

My faith was set back!

Is it possible a future firmware upgrade? Regarding still Ionic is the flagship (but how long?) !

 

Thank you in advance!

 

Best Answer