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‎03-22-2019 08:15 - last edited on ‎03-23-2019 14:30 by Moderator Alum

‎03-22-2019 08:15 - last edited on ‎03-23-2019 14:30 by Moderator Alum

I bought my iconic December 2017 and it stopped working this morning. Customer service stated there is an update, but can't get it because the watch won't turn on. I read a lot of comments from other iconic owners who bought their watches in December 2017 all having the same problem. Fitbit should fix the problem. They will only offer discounts 25%-40% on a new watch since there is a limited 12 month warranty. I will no longer purchase Fitbit products. 

 

Moderator edit: Updated subject for clarity.

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2 REPLIES 2

‎03-23-2019 14:32

‎03-23-2019 14:32

Nice to see that you're digging into the Forums @NurseRed301, welcome to our Community.

 

Sorry for the issues with your Ionic. Thanks for the feedback, it's very important to us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. Each scenario is different, but I think that you can use the option available according to your warranty information, as it was mentioned by our support team. 

 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

 

See you around! 

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‎03-23-2019 22:02

‎03-23-2019 22:02

So many Ionic users are experiencing this problem and Fitbit isn’t owning up to the issue. There’s no way I’m giving them my money anymore. This entire experience has left me with a sour taste in my mouth. 

Best Answer