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Iconic won’t turn on..

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‎06-16-2019 00:22

‎06-16-2019 00:22

My battery was at 50% so I figured I had down time and would charge it after 2 hrs it would not turn on. The green sensor is not going on at all. I have watched the you tube videos to restart holding down all buttons then releasing on and continuing to hold the others . I’ve had it 4 months. Any ideas? Or thoughts 

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5 REPLIES 5

‎06-17-2019 11:46

‎06-17-2019 11:46

Hi @Mibeckah0525 thanks for bringing this to my attention, I'm glad to give you a hand with your concern and a warm welcome to our Community Forums.

 

Seems odd that suddenly your Ionic device stop taking charge, thanks for taking the time to check some Youtube videos to troubleshoot your Fitbit prior posting. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for your difficulties.

 

Let me know if you ave any additional questions, I'll be here.

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‎06-17-2019 16:33

In response to RicardoFitbit

‎06-17-2019 16:33

My Fitbit was defective and the face fell off the next day it was already taken care of by customer service thank you for taking the time to respond.
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‎06-21-2019 19:36 - edited ‎06-21-2019 19:36

In response to Mibeckah0525

‎06-21-2019 19:36 - edited ‎06-21-2019 19:36

You're welcome @Mibeckah0525 thanks for your reply and update. My apologies for the delayed reply.

 

I'm happy to know that our Customer Support team was able to assist you with your Ionic device. Please do not hesitate to contact me back if you have any additional questions or require further assistance, I'll be here. I want to suggest you to visit our discussion forums and participate, there are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to assist you! Smiley Very Happy

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‎06-22-2019 11:59

‎06-22-2019 11:59

Yet another faulty fitbit and they continue to ignore that this is a common faulty problem on their end.

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‎06-25-2019 20:19 - edited ‎06-25-2019 20:19

In response to Monday8

‎06-25-2019 20:19 - edited ‎06-25-2019 20:19

Hi @Monday8 thanks for your reply, nice to see you here participating. My apologies for the dely in responding.

 

Thanks for the feedback that was submitted in your post. I recommend you to get in touch with our Support team for more information and details about their outcome. Also, please check our warranty policies. 

 

I'll be around. 

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