Ionic - After factory reset watch will not go though set up process

[Runerreyday]

I have had my Fitbit Ionic for a good bit of time so I am use to the usual plethora of tricks you try to get the watch running right. I was having issues downloading a new clock face. After the normal plethora of trouble shooting steps I decided I would hit it with a factory reset and start fresh. Now I can't even get a device to pair with it for set up! I have tried on both my laptop and my phone (while ensuring the device was only paired to one device each time). I keep getting a screen that asks me "Is your Ionic Powered on?" with the option to try again. I try again and I get a final page that telling me to try different trouble shooting steps such as turning bluetooth off an on. All of which I have done before. If any of you guys have run into this I would really appreciate some help! Right now I have a $300 brick that doesn't even work as a watch!

[N8teGee]

Have you tried going into you phones Bluetooth settings and unpairing the Ionic from there? Then try the set up process again. 

[Rich_Laue · Accepted solution]

Your initial problem might have been with the phone, have you restarted your phone? Maybe shutting it completely off?

[Runerreyday]

Thanks man! Worked like a charm! 

[MarreFitbit]

Great news @Runerreyday! I'm glad to hear that it worked like a charm! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!