Have you set it up as a new device? I normally wouldn't recommend this right away, but seeing as you have done a lot of the resetting already, you should try this before contacting Support. Just set up the Ionic like you originally did, but when it asks you if you want to replace the Ionic, select "Yes" and follow the prompts. You won't lose any data, either on your phone or on the app. All this does is reestablishes the connection between your device, phone, and account.
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!
Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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